• Report: #865017

Complaint Review: Stuart Lee Rebates

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  • Submitted: Fri, April 06, 2012
  • Updated: Thu, January 03, 2013

  • Reported By: Erika — San Jose California United States of America
Stuart Lee Rebates
PO BOX 80001, Lynnwood WA, 98036 Internet United States of America

Stuart Lee Rebates No way to contact!!! Internet, Internet

*Consumer Comment: Not Able to contact company

*Consumer Comment: Same situation

*REBUTTAL Owner of company: Contacting Stuart Lee Rebates

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I got my new phone at costco only because of the accssory pack that was "included" with the phone. It has been a while since I put in the request and I wanted to contact Stuart Lee Rebates to see what the hold up was.

While exploring the website I saw that there was no phone number and I also saw that one can check the status of their rebate if they so please. I was able to get to the "status" page but there was no useful information. Obviously my rebate has been received but I don't know if it is still being processed or if it has been sent out and possibly lost in the mail. In the area for status there was just a long number. What does it all mean??

I then wanted to fill out all the information so I can contact them but they didn't allow me to send it off. All required fields had to be filled out.  Even in your records I don't have a rebate number and that field is required for me to contact you. How is this effective?? Maybe only in the sense you don't get bothered.

The system which has been created is a waste of time and quite aggravating. Please make some adjustments so that your costumers can get some satisfying results without all the hassle if you choose to not include a phone number.

This report was posted on Ripoff Report on 04/06/2012 05:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/Stuart-Lee-Rebates/internet/Stuart-Lee-Rebates-No-way-to-contact-Internet-Internet-865017. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 1Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Not Able to contact company

AUTHOR: Beth - ()

I also can not contact Stuartleerebates.com about the status of my rebate... it has been well over 90 days since I submitted my rebate. When I check status it says "PENDING PAYOUT AUTH. ISSUE ON OR BEFORE 2/05/2014". That is all it says. I have yet to receive it. Looked for contact info and the only way to do it is by email.

Wireless Number: * or Rebate ID: *

Required fields are indicated with an * asterisk.

 

It clearly states wireless number OR rebate ID. I do not have a rebate ID. I do have my phone number. However, when I submit my question,  It will not send because there is an * next to the "or Rebate ID". So yes, I agree this company has a problem. Why don't you address this problem? I see in the prior reports this problem has been mentioned and obviously you have yet to fix this issue.

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#2 Consumer Comment

Same situation

AUTHOR: fgjr - ()

I am in the same situation as the complainant. Stuart Lee Rebate's website states that my rebate check was sent on 11-12-13. It is now 11-26-13 so I filed a report on the website not receiving the check. There is no way to reach anyone at this company by email or phone. I did get an automated email stating my check was sent by U.S. mail and not to contact them again for another 60 days.

Why can they not specify the mail carrier so I can check if the first class mail they sent was delivered or lost? Why does it take another 60 days for them to be able to send a replacement check when they can simply cancel the lost check? If it is lost they have to cancel it anyways whether it has been a week or 60 days past expected receipt date so that no one can ccan it.

I'm wondering how any others are in the same situation and if something can be done. Hopefully this helps others and show the kind of customer service that can be expected from Stuart Lee Rebates.

 

 

 

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#3 REBUTTAL Owner of company

Contacting Stuart Lee Rebates

AUTHOR: Stuartlee rebates - (U.S.A.)

Please note the reason we ask individuals to contact us through our website is to have clear and and accurate information when dealing with any rebate concern. This also logs the date, time and keeps a record of all contact. Many times when a customer calls they do not have the information we need in order to research their rebate. This delays the response time and also takes valuable time away from our employees working to make sure everyone gets their rebate . The website requires the customer to fill out their basic information which then enables us to research their concern. Once we receive the customers basic information we respond via e-mail. Stuart Lee responds to every rebate inquiry received. This once again is tied to the tracking of the original concern. There are some instances when we do call a customer but we prefer to track via the internet so nothing gets lost in interpretation. This is the most efficient and cost effective way of doing business today. There is no hidden agenda, no one is trying to scam anyone, or keep them from getting something they deserve. We are here to be of service to all of our clients and their customers. Please contact us via our website if we can be of any further assistance to you.Stuartleerebates.com

Thank you-Stuart Lee Customer service
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