- Report: #865017
Complaint Review: Stuart Lee Rebates
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| Stuart Lee Rebates PO BOX 80001, Lynnwood WA, 98036
Internet United States of America |
|
Stuart Lee Rebates No way to contact!!! Internet, Internet
*REBUTTAL Owner of company: Contacting Stuart Lee Rebates
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I got my new phone at costco only because of the accssory pack that was "included" with the phone. It has been a while since I put in the request and I wanted to contact Stuart Lee Rebates to see what the hold up was.
While exploring the website I saw that there was no phone number and I also saw that one can check the status of their rebate if they so please. I was able to get to the "status" page but there was no useful information. Obviously my rebate has been received but I don't know if it is still being processed or if it has been sent out and possibly lost in the mail. In the area for status there was just a long number. What does it all mean??
I then wanted to fill out all the information so I can contact them but they didn't allow me to send it off. All required fields had to be filled out. Even in your records I don't have a rebate number and that field is required for me to contact you. How is this effective?? Maybe only in the sense you don't get bothered.
The system which has been created is a waste of time and quite aggravating. Please make some adjustments so that your costumers can get some satisfying results without all the hassle if you choose to not include a phone number.
While exploring the website I saw that there was no phone number and I also saw that one can check the status of their rebate if they so please. I was able to get to the "status" page but there was no useful information. Obviously my rebate has been received but I don't know if it is still being processed or if it has been sent out and possibly lost in the mail. In the area for status there was just a long number. What does it all mean??
I then wanted to fill out all the information so I can contact them but they didn't allow me to send it off. All required fields had to be filled out. Even in your records I don't have a rebate number and that field is required for me to contact you. How is this effective?? Maybe only in the sense you don't get bothered.
The system which has been created is a waste of time and quite aggravating. Please make some adjustments so that your costumers can get some satisfying results without all the hassle if you choose to not include a phone number.
This report was posted on Ripoff Report on 04/06/2012 05:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/Stuart-Lee-Rebates/internet/Stuart-Lee-Rebates-No-way-to-contact-Internet-Internet-865017. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 REBUTTAL Owner of company
Contacting Stuart Lee Rebates
AUTHOR: Stuartlee rebates - (U.S.A.)
SUBMITTED: Thursday, January 03, 2013
Please note the reason we ask individuals to contact us through our website is to have clear and and accurate information when dealing with any rebate concern. This also logs the date, time and keeps a record of all contact. Many times when a customer calls they do not have the information we need in order to research their rebate. This delays the response time and also takes valuable time away from our employees working to make sure everyone gets their rebate . The website requires the customer to fill out their basic information which then enables us to research their concern. Once we receive the customers basic information we respond via e-mail. Stuart Lee responds to every rebate inquiry received. This once again is tied to the tracking of the original concern. There are some instances when we do call a customer but we prefer to track via the internet so nothing gets lost in interpretation. This is the most efficient and cost effective way of doing business today. There is no hidden agenda, no one is trying to scam anyone, or keep them from getting something they deserve. We are here to be of service to all of our clients and their customers. Please contact us via our website if we can be of any further assistance to you.Stuartleerebates.com
Thank you-Stuart Lee Customer service
Thank you-Stuart Lee Customer service
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