- Report: #851438
Report - Rebuttal - Arbitrate
Complaint Review: Stuart Lee Rebates
Stuart Lee RebatesInternet United States of America
Stuart Lee Rebates Submitted rebate for phone accessories,Stuart Lee Rebates refuses to send all listed accessories. Internet, Internet
*REBUTTAL Owner of company: Accessory kit
*General Comment: While supplies last?
Vehicle Navigation Mount & Rapid Car Charger
Extra Battery & Battery Charging Dock
Standard Dock & Wall Charger
(The accessory pack is the only reason I purchase from Costco).
The rebate form was submitted right away. The Costco employee told us it takes 8-10 weeks to receive the accessories. Six weeks later the extra battery arrived in the mail. After 10 weeks I began to wonder when the rest of the accessories would arrive. I checked Stuart Lee Rebates website and it confirmed that only the battery was sent, but had no information about the other accessories.
I tried to contact the company using their contact us page but it would give me errors every time I hit submit. They do not have a phone number or email address listed.
I called the Costco store and they contacted Stuart Lee Rebates. They were told that the other accessories would not be sent and because it has been more than 30 days since I purchased the phone there is nothing I can do about it. They did not give a reason as to why the other accessories were not going to be sent.
I submitted everything on time and properly but Stuart Lee Rebates decided for what ever reason that they do not want to honor the rebate.
Costco also decide they cannot or will not do anything about this.
This report was posted on Ripoff Report on 03/09/2012 05:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/Stuart-Lee-Rebates/internet/Stuart-Lee-Rebates-Submitted-rebate-for-phone-accessoriesStuart-Lee-Rebates-refuses-to-s-851438. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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