I had bought 2 tickets on StubHub (over $200) for a concert in October 2012. I live in NJ and the concert was in NYC. The concert was cancelled due to hurricane Sandy. It was rescheduled again, but before it was rescheduled, I filed a dispute with my credit card company, hoping to get a refund due to the extraordinary circumstances around the hurricane.
On the day of the concert, I hadn't heard back from my credit card company, so I intended on using the tickets. I tried to logon to my StubHub account to download the tickets, but my account could not be found. When I called StubHub customer support, they told me that it is their policy to close any accounts in which there is a dispute. I explained that I did not have the tickets, therefore I could not use them, and that the concert was that night. The customer service representative told me: "If you cc us on an email to your credit card company saying you drop the dispute, then we MAY be able to activate your account today." I was told that "there was no guarantee" that I would have access to the tickets that day. All of this even after I explained the circumstances surrounding the hurricane, cancellation, & rescheduling.
I was not able to access the tickets and couldn't go to the concert. $200 tickets wasted because of horrible customer service and unethical policies. I have attempted to dispute the charge based on the fact that they revoked my access to tickets I bought, but StubHub has been terrible in terms of trying to resolve this. They have lied and said I had the tickets.