- Report: #1045992
Report - Rebuttal - Arbitrate
Complaint Review: StubHub
StubHubInternet United States of America
StubHub Closed account & Denied access to tickets during Hurricane Sandy Interne
*Consumer Comment: Sorry...
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On the day of the concert, I hadn't heard back from my credit card company, so I intended on using the tickets. I tried to logon to my StubHub account to download the tickets, but my account could not be found. When I called StubHub customer support, they told me that it is their policy to close any accounts in which there is a dispute. I explained that I did not have the tickets, therefore I could not use them, and that the concert was that night. The customer service representative told me: "If you cc us on an email to your credit card company saying you drop the dispute, then we MAY be able to activate your account today." I was told that "there was no guarantee" that I would have access to the tickets that day. All of this even after I explained the circumstances surrounding the hurricane, cancellation, & rescheduling.
I was not able to access the tickets and couldn't go to the concert. $200 tickets wasted because of horrible customer service and unethical policies. I have attempted to dispute the charge based on the fact that they revoked my access to tickets I bought, but StubHub has been terrible in terms of trying to resolve this. They have lied and said I had the tickets.
This report was posted on Ripoff Report on 04/24/2013 07:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/StubHub/internet/StubHub-Closed-account-Denied-access-to-tickets-during-Hurricane-Sandy-Interne-1045992. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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