• Report: #1151366

Complaint Review: StubHub

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  • Submitted: Mon, June 02, 2014
  • Updated: Mon, June 02, 2014

  • Reported By: jbinwc — California
StubHub
Internet USA

StubHub Stubhub mobile app. seller account hacked Internet

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Stubhub mobile app. seller account hacked -

I was selling tickets to the 5/27/14 SFGiants v. Chi Cubs baseball game.

I put the tickets on sale a couple of weeks prior to the game. I set the price equal to or less than comparable seats in my seating level. As the game day approached, I lowered my price along with comparable prices in my seat level. I lowered the price to ensure they were lower than any other tickets listed in my level.

I was out of town and began to use the mobile version of StubHub. As I lowered the price, I noticed next time I logged in my tickets were listed with a higher price, this went on for 2 days before the game.

Finally, I stopped using the mobile version and logged in to the desktop version of StubHub,  I listed the tickets well below any similar ticket in my level. But it was too late, the game was that day and my tickets did not sell.

I believe my account was hacked by another (professional?) seller who set my price higher than theirs. My tickets were no longer competetivly priced. This is evidenced by the price history I received from StubHub support.

There is no way I would raise my price and lower and raise it, there were 9 iterations of this....

After chat, phone call and email, StubHub told me twice, 'don't use the mobile app., it has problems'.

That advice came too late and cost me $150, the value of my tickets which did not sell.

StubHub sellers beware, hackers own the mobile app.


This report was posted on Ripoff Report on 06/02/2014 04:16 AM and is a permanent record located here: http://www.ripoffreport.com/r/StubHub/internet/StubHub-Stubhub-mobile-app-seller-account-hacked-Internet-1151366. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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