• Report: #940560

Complaint Review: Studex, Inc.

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  • Submitted: Thu, September 13, 2012
  • Updated: Thu, September 13, 2012

  • Reported By: Mikey — Lakewood Ohio USA
Studex, Inc.
521 W. Rosencrans Avenue Gardena, California United States of America

Studex, Inc. Unsolicited offer unfulfilled, Liars, Phonies, Bad faith, Poor customer-service protocols, Abusive attitude Gardena, California

*Author of original report: These are the e'mails I referenced in the original complaint

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The piercing in my upper-ear cartilage closed, so I went to Sally Beauty Supply in Fairview Park, Ohio to buy an inexpensive, easy-to-use and reliable do-it-yourself piercing device that I had used successfully in the past. While I was there, I bought a pack of gold-tone breakaway hoops. They're the perfect gauge, easy to close, plain and they're only $2.99 plus tax for a four-pack. I like to have everything in multiple colors so I can always accessorize properly. (What?!) Since a nonfeminine, nonfussy hoop is so hard to find, I asked the Sally Beauty clerk if they got these hoops in silver, or if they could order them for me. She said they were unavailable in silver at Sally Beauty. (My beef isn't with Sally Beauty, by the way, since they didn't do anything wrong.)

I contacted Sudex and, after waiting a reasonable amount of time, followed up. I got a fawning, bogus apology from Terry Katz, who claimed to be the Director of Sales and Marketing. She referred me to Ed Oberg who, I guess, is a trainer in Sales. I called Ed as Terry directed. All I wanted was a referral to another store in the area where I could BUY the hoops in silver. Instead, Ed voluntarily offered to send me a free pack of silver hoops. Of course, I accepted. That was on August 20. When I still didn't have them on august 31, I followed up and got a scathing and demeaning e'mail from Ed (attached). As of September 13, I still don't have the hoops and had to suffer temperamental verbal abuse on top of it. I copied Terry on my response to Ed, and I haven't heard anything since.

This report was posted on Ripoff Report on 09/13/2012 08:36 AM and is a permanent record located here: http://www.ripoffreport.com/r/Studex-Inc/Gardena-California-90248/Studex-Inc-Unsolicited-offer-unfulfilled-Liars-Phonies-Bad-faith-Poor-customer-serv-940560. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

These are the e'mails I referenced in the original complaint

AUTHOR: Mikey - (USA)

*****These are in order from with the most recent, nasty e'mail from Ed Oberg to me at the bottom of the page. Also, I guess the name of teh street Studex is on is Roecrans, not Rosencrans.*****

Terry Katz tkatz@studex.com Aug 18
Michael,

I am very, very sorry that your email inquiry was not adressed on Wednsday morning.  I can fully appreciate your frustration.  I will have have our National Sales Manager contact you first thing on Monday morning. 

Since I don't have your phone number, could you provide it to me?  

The gentleman's name who will be calling you is Ed Oberg. Alternatively you can call and ask for him by calling us at 800 478 8339.

If you want to call me today (Saturday) my personal cell number is 310-940-3666.

Again I hope you will accept our apology and give us the opportunity to make it up to you.  

Terry Katz

Sent from my iPhone

RE: Gold breakaway hoops
  
Sales sales@studex.com
 
***

Aug 20

Hi Michael,

If you still require assistance please call me at (800) 478-8339 ext 219

 
Best regards,

Frances Miranda

***
 
Terry Katz tkatz@studex.com
 
Aug 31

Not a problem Michael --  He is out on a training this afternoon,  However I will forward him your email and call him as well.   Im sure he will respond as soon as possible.

I also took the liberty of including his email for your convenience --- edoberg@studex.com

If Ed said he would do something for you, I can assure you it will be done.  I will follow-up it myself just to make sure.

Kind Regards,

Terry
Terry Katz
Executive Director
Sales & Marketing
Studex USA
521 W. Rosecrans Avenue
Gardena CA 90248-1514 USA
Phone   800.478.8339 / 310.851.9300
Fax 310.851.9400
Email tkatz@studex.com
Web  www.studexcom

 From: Michael A. Miller
[mailto:michael.act2@gmail.com] 

Sent: Friday, August 31, 2012 1:40 PM

To: Sales: tkatz@studex.com

Subject: Re: Gold breakaway hoops
 
My phone service is disconnected, so I can't call Ed Oberg and I don't have an e'mail address for him. He told me on 20 August he would mail a complimentary pack of the silver
hoops I was asking about. Eleven days later I still don't have them. If you
could check with him, I'd appreciate it. 


I know- He is very generous like that.  Our goal/his goal  is to make our customers happy in the end, that isnt really too difficult to do when you really get down to it

Terry
Terry Katz
Executive Director
Sales & Marketing
Studex USA
521 W. Rosecrans Avenue
Gardena CA 90248-1514 USA
Phone   800.478.8339 / 310.851.9300
Fax 310.851.9400
Email      tkatz@studex.com
Web www.studexcom

 

From: Michael A. Miller
[mailto:michael.act2@gmail.com] 

Sent: Friday, August 31, 2012 2:00 PM

To: Terry Katz

Subject: Re: Gold breakaway hoops

 By, the way, Terry, just for the record, he offered, unsolicitedly, to send a pack as a courtesy. It wasn't a shakedown.

On Fri, Aug 31, 2012 at
4:54 PM, Terry Katz <tkatz@studex.com>
wrote:

Not a problem Michael --  He is out on a training this afternoon,  However I will forward him your email and call him as well.   Im sure he will respond as soon as possible.

I also took the liberty of including his email  for your convenience ---edoberg@studex.com

If Ed said he would do something for you, I can assure you it will be done.  I will follow-up it myself just to make sure.

Kind Regards,
Terry
Terry Katz
Executive Director
Sales & Marketing
Studex USA
521 W. Rosecrans Avenue
Gardena CA 90248-1514 USA
Phone   800.478.8339 / 310.851.9300
Fax      310.851.9400
Email      tkatz@studex.com
Web       www.studexcom
Sales sales@studex.com

Aug 31 (13 days ago)

Good afternoon Michael,

I will follow up with Ed in regards to this and get back to you on Tuesday. If youd like to contact him directly his email address is edoberg@studex.com

Have a great weekend!

Best regards,

Frances Miranda
(800) 478-8339 ext 219
Studex
521 W Rosecrans Ave
Gardena, CA 90248

RE: Gold breakaway hoops
    
Ed Oberg edoberg@studex.com

Sep 4 (9 days ago)
  
Dear Mr. Miller,
 
Boy, talking about Dont look a gift horse in the mouth! 

Let me get this story straight. You buy our hoop earrings at Sally Beatty.  You like very much.  You want said earrings in non-plated steel which Sallys does not sell.  You call here wanting to purchase the same hoops that Sallys does not carry...  I send you 2 pair, NO CHARGE to the address you supplied me, and you email us b***hen that the FREE product I
sent you has not reached you in a speedy manner. 

Hmmmmmmmmmm.   Tell me Mr. Miller, did I get any of the facts wrong??
 
I mailed you our GIFT to the address you supplied.  That is the end of this story.
 
Best Regards,
 
Ed Oberg
Studex Inc
521 West Rosecrans Ave
Gardena, Ca 90248
310 851 9300 ext 201
800 478 8339 ext 201
310 851 9400 FAX
edoberg@studex.com
www.studex.com
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