- Report: #940560
Report - Rebuttal - Arbitrate
Complaint Review: Studex, Inc.
Studex, Inc.521 W. Rosencrans Avenue Gardena, California United States of America
Studex, Inc. Unsolicited offer unfulfilled, Liars, Phonies, Bad faith, Poor customer-service protocols, Abusive attitude Gardena, California
*Author of original report: These are the e'mails I referenced in the original complaint
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I contacted Sudex and, after waiting a reasonable amount of time, followed up. I got a fawning, bogus apology from Terry Katz, who claimed to be the Director of Sales and Marketing. She referred me to Ed Oberg who, I guess, is a trainer in Sales. I called Ed as Terry directed. All I wanted was a referral to another store in the area where I could BUY the hoops in silver. Instead, Ed voluntarily offered to send me a free pack of silver hoops. Of course, I accepted. That was on August 20. When I still didn't have them on august 31, I followed up and got a scathing and demeaning e'mail from Ed (attached). As of September 13, I still don't have the hoops and had to suffer temperamental verbal abuse on top of it. I copied Terry on my response to Ed, and I haven't heard anything since.
This report was posted on Ripoff Report on 09/13/2012 08:36 AM and is a permanent record located here: http://www.ripoffreport.com/r/Studex-Inc/Gardena-California-90248/Studex-Inc-Unsolicited-offer-unfulfilled-Liars-Phonies-Bad-faith-Poor-customer-serv-940560. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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