• Report: #935543

Complaint Review: SubmitEdge

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  • Submitted: Fri, August 31, 2012
  • Updated: Fri, September 21, 2012

  • Reported By: Mike — San Jose California United States of America
SubmitEdge
10777 Westheimer, Suit 1100 Houston, TX 77042. Internet United States of America

SubmitEdge Kush Info System No refund for Deposit not used. Contract clearly posts refunds for unused portion. No reply to messages online and phone calls. Internet

*Author of original report: Refunded

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Deposit was made on the site for $1,000.00 for a bulk order. The site clearly posts that any unused portion will be refunded at will. "4. Do I get a refund if I don't want to utilize my entire limit?A. Yes, we'll give you a refund and no discount will be applicable. For example, if you deposited $300 and opted for SEO directory submission service costing $115, $115 will be
deducted from your total credit of $375. But if you choose to go for the refund you will not be eligible for a discount and we will refund you $185, deducting the actual cost of package ($115) from $300 (actual purchase amount)."I used $99 for a service and was not happy with the results. I sent an several messages through their online message system. In addition, there is a chat feature where the operator was responding when he/she thought it was a sale but when I asked for a
refund just stopped responding. I called several times and each time they would say they are only an operator taking messages. Seems like a scam to me!!! They won't refund the unused balance nor answer me.  

This report was posted on Ripoff Report on 08/31/2012 05:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/SubmitEdge/internet/SubmitEdge-Kush-Info-System-No-refund-for-Deposit-not-used-Contract-clearly-posts-refund-935543. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 0Employee/Owner
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#1 Author of original report

Refunded

AUTHOR: Mike - (United States of America)

The company has refunded me.  I changed my bank account information and credit card number as well. 
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