- Report: #821302
Report - Rebuttal - Arbitrate
Complaint Review: Suburban Propane
Suburban Propane12 Mulvaney St Asheville, North Carolina United States of America
Suburban Propane Mike Fost Disregard for Will Call contract - Locked my personal gas tank Asheville, North Carolina
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The real issue here is: It is technically not legal for Suburban to place a lock (and shut-off fuel) on a tank THEY do not own. The Suburban Service Manager (Frank Herrera) confessed that Mike Fost made an error when he shut-off the gas and ordered the tank lock installed. Frank ordered a service call from the Waynesville Branch to remove the lock and turn the gas back on.
The heating systems gas lines needed to be purged and pilots re-lighted by an HVAC contractor at a cost of $115. Frank Herrera asked Manager Mike if Suburban would pay the HVAC service call and his answer was only if the Smiths paid the old gas bill. As this is a summer home for my wife and me, the loss of heat was not discovered until January 9, 2012 when temperatures reached -39 degrees within the home and set off an alarm. Good thing grandma was not there or the pipes didn't burst!
This report was posted on Ripoff Report on 01/11/2012 02:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/Suburban-Propane/Asheville-North-Carolina-28803/Suburban-Propane-Mike-Fost-Disregard-for-Will-Call-contract-Locked-my-personal-gas-tank-821302. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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