• Report: #761928

Complaint Review: Subway Restaurants

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  • Submitted: Sat, August 06, 2011
  • Updated: Sun, May 06, 2012

  • Reported By: Vegan Caveman — United States of America
Subway Restaurants
Nationwide United States of America

Subway Restaurants Subway NOT Vegan Friendly various, Washington

*Author of original report: RE Off

*Consumer Comment: Get off of your vegan high horse.

*Author of original report: RE: You should get it

*Consumer Comment: Now you should get it

*Author of original report: RE: Rip Off

*Consumer Comment: Not a Rip Off.

*Author of original report: RE: Ken the Jackass (according to his picture)

*Consumer Suggestion: Tell you what Vegan Neanderthal...

*Author of original report: RE: Formulas

*UPDATE Employee: Formulas

*Author of original report: RE Comments

*Consumer Comment: Um...

*Consumer Comment: More vegan BS

*Consumer Comment: Vegans live longer?

*Author of original report: RE Comments

*Consumer Comment: Vegans

*Consumer Comment: Vegans

*Consumer Comment: Doesn't bother me.

*Consumer Comment: valid point

*Author of original report: RE Comments

*Consumer Comment: absurd accusation

*Consumer Comment: Should include all Veggies?

*Author of original report: RE Comments

*Consumer Comment: Vegan BS

*Author of original report: RE comments

*Consumer Comment: What a load

*Consumer Comment: Another waste of space on Ripoff Report

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Subway not vegan friendly

Of course most of their subs have meat on them, but the point is they sell a "Veggie Delight" (which caters to vegetarians and vegans), and they offer customers a choice of cheese on it, yet they also sell avocado, and do not include it on the veggie sub (which is silly). If you are vegan and don't eat cheese, they will not let you substitue avacado for cheese at no extra cost. However they charge the same amount for cheese as avocado.

So that isn't a vegan friendly policy, and it's an ironic double standard to place on something they call a "veggie delight". The principle of it is personally insulting.

I asked at a few different locations just to make sure they were being that petty on purpose. They are. So I didn't buy anything, and I'm not going back again.

This report was posted on Ripoff Report on 08/06/2011 06:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/Subway-Restaurants/nationwide/Subway-Restaurants-Subway-NOT-Vegan-Friendly-various-Washington-761928. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
10Author 17Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

RE Off

AUTHOR: Vegan Caveman - (United States of America)

Like I said, Subway restaraunts are not vegan friendly. Stop trying to shoot the messenger. Most of you are saying they do not have to be fair or friendly, well I noticed, but I call that a rip off.  And I do not miss their BS either.
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#2 Consumer Comment

Get off of your vegan high horse.

AUTHOR: sillyrob - (USA)

You choose to be vegan. You choose to have a diet that is a pain in the ass to manage. Subway doesn't have to abide by your stupid rules. If it costs extra to add avocado, then it costs extra. There is no rip-off. Obviously your lack of meat is affecting your brain cells. I'll live a shorter life if it means I'm not annoying like you.
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#3 Author of original report

RE: You should get it

AUTHOR: Vegan Caveman - (United States of America)

There is no nuance between unfairness and a rip-off, whereas the substitution would have been a fair trade.  So the issue of inflexibility is on them.  But yeah, the more companies try to micromanage me as a customer, the more I will measure the value of my purchases, which are in turn steadily declining.  Caveat emptor all over again.  I get that a lot.
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#4 Consumer Comment

Now you should get it

AUTHOR: coast - (USA)

"You distinguish between unfairness and rip-offs? I don't."

You are stating that you are non-flexible. Now you have a better understanding of the non-flexible substitution policy at Subway.
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#5 Author of original report

RE: Rip Off

AUTHOR: Vegan Caveman - (United States of America)

Look, don't try to criticize me for responding, because that makes you a total hypocrite for saying it in a response, and you call me childish? Give it up, I am not going to feel ashamed for people trying to rip me off!

You distinguish between unfairness and rip-offs? I don't. No wonder I'm a caveman, nobody wants an honest customer.
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#6 Consumer Comment

Not a Rip Off.

AUTHOR: Beatnik - (United States of America)

I'm not seeing the rip off anywhere in this report.

You didn't get avocado instead of cheese for not extra cost, so? That's the right of the store, and it's not a rip off. You can argue all you want about how it's unfair, but it's not. You were not ripped off, that is the fact of the matter. You already said you will not go back, I don't see why you continuing to argue with others is doing anything except making you look childish. If you choose to have special eating habits like you did, you need to be prepared for the fact that not everywhere is going to cater to you. That's not a rip off either.
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#7 Author of original report

RE: Ken the Jackass (according to his picture)

AUTHOR: Vegan Caveman - (United States of America)

No, it is you who are bitching (and yes, it basically is a custom order deli). Obviously, I brought up the subject, so I am going to be interested in discussing it. That's the whole point of this site! Your statement is possibly the the most ignorant one here, but there are many. This isn't hard to comprehend, and I am not the one being difficult. This is a simple request that was denied for no good reason, so it was worth mentioning.
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#8 Consumer Suggestion

Tell you what Vegan Neanderthal...

AUTHOR: Ken - (USA)

If you don't like the way Subway does business with your sorry butt...go somewhere else...you'll both be happier.  Then you won't be insulted for your arrogant demands.

You mentioned you weren't going back  in your original post, so what's the reason to keep bitching about it?

It's a fast food operation, NOT a custom order deli.

Do you not realize the difference?
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#9 Author of original report

RE: Formulas

AUTHOR: Vegan Caveman - (United States of America)

That was a bunch of rhetoric.  As if you want me, as a customer, to say to myself "Gee, would I be violating the corporate formula if I asked this employee to switch out one equally priced ingredient for another???"

You know, citing corporate greed, micromanagement, and inflexibility is not a good way to justify screwing the customer. Subway sucks.
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#10 UPDATE Employee

Formulas

AUTHOR: ltripp - (United States of America)

The reason that they would not allow you to substitute is actually very simple and it makes sense.

Each sandwich has a very specific formula.

The veggie delight, for instance, consists of the following: (we'll assume it's a 6 inch)

6 inch piece of bread
2 slices of cheese
1/2 oz lettuce
3 tomatoes
3 cucumbers
3 pickles
1/4 oz onion
3 slices of green pepper
3-4 olives
3 banana peppers
3 jalapenos

When a sandwich is entered into the computer, this sandwiche's formula is subtracted from the store's inventory.

Of course, it is very difficult to be one hundred percent accurate with regards to amounts of vegetables and Subway Headquarters understands that there will be variances.

However, Headquarters is not so forgiving with regards to proteins. This would be meats and cheeses.

Believe it or not, they expect there to be absolutely no variances in protein.

This is why, if a store is ran properly, asking to substitute one meat for another will get you an, "I'm sorry, I cannot do that."

This is because that food has to be accounted for.

Each week, inventory is calculated in each Subway franchise. These calculations are transferred to Headquarters via the internet.

If Headquarters sees high variances, they will audit a store. An audit will cause an owner to have to pay fines up to $10,000 per store owned, regardless of if the other stores have high variances or not.

Avacado is a different matter, however. Avacado was originally not a menu item. It was part of a promotion (turkey bacon avacado) and its popularity is what made it stick around. Note: not all stores carry avacado full time, due to its price.

I remember when we got the avacado, we were given specific instructions about how to handle it and preserve it so that we would not have to waste too much of it. Within 2 hours of it being opened, it begins to turn brown, much the way apples do. There is nothing to prevent this. Once it turns, it must be thrown away.

Avacado was never a regular menu item. This is because avacados are expensive and basically the store was breaking even by having it as an option on featured or premium sandwiches. The point of having it was not to make money off of it alone, but to bring customers in to try something new. However, the store has to be able to make some money off of it, or it becomes pointless to have.

Substituting it for cheese means that the store takes a loss because of its price.

This may not seem like a big deal, but what if everyone wants to substitute? One sandwich becomes 400 sandwiches, which eventually becomes a staggering number, depending on the customer flow in a particular store.  At $.25 a scoop, (level scoops; this was something that was very imporant) it can add up quickly.

Substitutuion is simply not within formula guidelines and we have no way of changing formulas as employees to compensate for the variance that 'giving it away' would cause.

Some stores do things differently, but these stores are not ran properly and are not as profitable for the owner and subsequently the employees.

By allowing someone to substitute, food is not accounted for and this can hurt the profitability of the store. This, in turn, hurts the wallets of the people that barely make minimum wage busting their butts to make sandwiches and run a restaurant because the owner will not give adequate raises if he cannot first ensure his own profitability.

I hope this has helped sum it up and helped everyone to understand that Subway is not "stingy." Rather, it is a business, and it has to remain profitable.

In response to the idea that Subway is not vegan friendly, I have to say, the following things are on the menu and are vegan friendly: *depending on your definition of "vegan"'.

Bread
Lettuce
Tomato
Cucumber
Pickles
Onions
Green peppers
Olives
Yellow Peppers
Jalapenos
Spinach (depending on location)
Veggie Max (vegetable patty) (depending on location)
Apples
Cookies
Tomato garden vegetable with rotini soup

Compare this to other restaurants and you'll see that Subway has many choices for vegans. It is actually one of the better stores for people who do not eat meat.
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#11 Author of original report

RE Comments

AUTHOR: Vegan Caveman - (United States of America)

Um... does that work for you? I asked upfront at several locations (to be fair), and they all insisted that avocado could not be substituted for cheese, unless I paid for avocado on the side. So it was actually that hard for them, since they were happier to lose a customer than substitute the ingredient.

But yeah in response to the others, vegans in general live longer and aren't sick as often. So if you're 75 then you'd actually be around 65 in vegan years (if you had been living that lifestyle).
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#12 Consumer Comment

Um...

AUTHOR: chaosflamespirit - (USA)

At Subway, you don't have to get cheese on it, it's just an option.  All you have to say is that you don't want any cheese, but you want avocado on your sub.  It's not that hard.
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#13 Consumer Comment

More vegan BS

AUTHOR: Joseph Brown - (USA)

"Vegans live longer." Than who? I'm 75yrs/old, you're twenty what?
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#14 Consumer Comment

Vegans live longer?

AUTHOR: Ken - (USA)

If true, how unfortunate for the rest of us.  :(
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#15 Author of original report

RE Comments

AUTHOR: Vegan Caveman - (United States of America)

It's a big fat rip off. Vegans live longer.
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#16 Consumer Comment

Vegans

AUTHOR: Robert - (U.S.A.)

This has nothing to do with Subway being "unfriendly" to vegans, that is unless you are going to claim that only vegans eat this sandwich.

Now, unless this Subway is different than any other Subway I have been to, cheese is INCLUDED in the price of all of their sandwiches.  The only time you would be charged is if you want EXTRA cheese, just like on other sandwiches where they charge for extra meat.  Avocado is not a regular item on the sandwich, it is an "extra" on ALL of their sandwiches.  I guess if they included Avocado only on the Veggie Delight, then I imagine that all of the "meat eaters" could claim discrimination because we are charged extra.

A restaurant is not going to reduce the cost of the sandwich because you don't want one(or more) of the included ingredients.  For them to not substitute something you don't want(cheese) which is
included in the cost, with something that is an "extra" is NOT a RipOff.
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#17 Consumer Comment

Vegans

AUTHOR: Joseph Brown - (USA)

I've never seen a vegan that didn't have sallow skin and look like they're lying in a coffin. Get my drift? Also, if the little thang(on purpose) can't take the heat, then he/she should stay out of....
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#18 Consumer Comment

Doesn't bother me.

AUTHOR: Inspector - (USA)

I love subway and hate avocados.  If it were my business I would run it like I wanted and if you don't like it don't go there.  I guess Subway just wanted to personally insult you.  I cannot believe all this over avocados, you really need some meat!
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#19 Consumer Comment

valid point

AUTHOR: popinfresh - (USA)

i think the vegan has a valid point and I fail to understand the vicious rebuttals because she wants an avocado instead of cheese. how hard would it be? does telling her to go eat weeds make you dead chared animal flesh eaters feel better about your selves?
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#20 Author of original report

RE Comments

AUTHOR: Vegan Caveman - (United States of America)

If you're going to get technical about fruits vs vegetables, then scientifically there are no vegetables (since that's a culinary term).  They're all plant based nutrients though, except for the cheese.  My point is Subway would not lose money by substituting avocado for cheese, so there's no reason for them to have this double standard (besides being unfriendly to vegans).  

Furthermore, similar businesses do actually include avocado on their veggie subs, so mine is not an unusual expectation.  Subway is the only place I've encountered that charges individually for it.  I bet if I just wanted bread and avocado, and let them keep all of their "veggies" and cheese, they still wouldn't substitute it at no extra cost.  I know you're all smart enough to understand what I'm saying, whether or not you'd actually call them on it. That's up to me, since it's a bad deal as I see it. Even if this seems like a farce, I didn't create the situation.  Of course businesses can do whatever they want with their pricing, but I think this silly manipulation on the part of Subway is worth contesting in priciple.  This report is for people (like myself) who care about having good vegan alternatives without being ripped off for wanting to exchange equally priced ingredients.
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#21 Consumer Comment

absurd accusation

AUTHOR: coast - (USA)

It's not a rip off because they will not substitute. You have made an absurd accusation.

Avocado is a fruit not a vegetable.
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#22 Consumer Comment

Should include all Veggies?

AUTHOR: Ken - (USA)

In that case if they offer a meat lovers delight, in your opinion, it would have to include ALL meats offered.  Does this pretty much sum up your "thoughts?"



A company has the right to specify what is offered at a particular price point...get over yourself.



Why don't you organize a "Vegan Protest" and picket at Subway?....oh wait, you're the only one in your area, aren't you?...How sad.   :(

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#23 Author of original report

RE Comments

AUTHOR: Vegan Caveman - (United States of America)

You guys can't even make coherent rebuttals.  Tell me how the principle of my statement was not a double standard if you want to make any sense.  Otherwise you're just being rude, unqualified, and immature by obscuring my point with redundant, vague, and off-topic responses.
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#24 Consumer Comment

Vegan BS

AUTHOR: Joseph Brown - (USA)

Next time, go outside and get a handfull of weeds and leaves! While you're at it, contact a psychic. He/she can tell you if weather change is real or, as we say in the south, seasonal change. Sorry, but I put all you fruitloops in the same category.
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#25 Author of original report

RE comments

AUTHOR: Vegan Caveman - (United States of America)

I already mentioned that I wasn't going to eat there, so why tell me that? Did you just want to tell me something? The fact is, they offer to put cheese on it in the restaurant, therefore that is part of the ingredients whether they list it online or not. Then they act like avocado is a special vegetable that can't be substituted for the cheese, when the value is identical. That's a rip off in my book. The point of this report is to point out the double standard from a vegan's perspective. Try to imagine it's a "veggie delite" or however they spell it. So it should include all of their "veggies". Simple as that.
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#26 Consumer Comment

What a load

AUTHOR: Stacey - (U.S.A.)

From the Subway menu



Veggie DeliteA crunchy combination of garden fresh lettuce, tomatoes, green bell peppers, onions and your choice of fat-free condiments served on freshly baked breada salad sandwich!



I see nothing about cheese or avocados.  Don't like their business policy go somewhere else.



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#27 Consumer Comment

Another waste of space on Ripoff Report

AUTHOR: Ken - (USA)

Exactly how is this a "Ripoff?"



Go to Burger King or McDonald's, I'm sure they're so much more vegan friendly.....NOT!
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