c/o Gary Richardson, Owner
809 Congress Avenue
Austin, Texas, 78701
This is a copy of the original message sent to the Better Business Bureau in Austin, Texas. I was not able to dispatch this information to Gary Richardson because Mr. John Barker, Subway Congress Manager, failed to provide contact information upon request. This information was provided by the better business bureau and Austin Chambers of Commerce.
Thanking you for your efforts, I am,
Very Truly and Sincerely Yours,
[WWJD] What would Jared do?
Disappointed in Suckway Sandwiches
Original Message dated April 12, 2004
Subway Incident, Good Friday, April 9, 2004, 1:30 p.m. After attending St. Mary's Cathedral on Good Friday visited Congress Subway. On more than one occassion I have observed Mr. John Barker as being very rude and inappropriate with customers. In this particular incident, he was rude to me. I walked in and went to the
powder room to freshen up. I hadn't realized Barker was shouting at me, "Can I help you mam!" I told him no thank you and proceeded to the bathroom. When I returned, my friends were already paying for
Again Barker inappropriately verbally attacked me and accusingly remarked that I just wanted to use the restroom. Before I could defend myself he said that I wasn't going to eat here. The clerk at the register recognized his error. I looked to my friend at the register and asked him if he saw what this person was doing. As his behavior in shouting was inappropriate for a manager's tone, I asked to speak to the manager. He boasted, "I am the manager."
When I asked for the owner's name to report his unprofessional behavior, he said he wasn't going to provide it. The clerk witnessed me speaking to my friends in line, she tried to remedy the situation and
he abused his authority and denied remedy. He instructed clerk to call the police for customers only sign. I told him to go ahead and call the police as I was a customer so the sign didn't apply to me. I said I would be here until I could get the owner's information to report his lack of managerial skills in instigating an incident which clearly the clerk understood was created by his own erratic behavior. The clerk tried to tell him but he lost respect in shutting her up before a whole line of patrons.
After he hung up the phone he shouted to "Get out of my restaurant" I retorted, that he was only the manager, not the owner and he might look for another job where
customers are not involved." This is not the first time, Barker has abused his authority, not only by instigator inappropriate incidents, but creating disharmony and misappropriately mishandling situations along with not listening even to his own coworkers who are trying to
help him understand how warped his insecurities are in verbally attacking patrons of other races. This is discrimination and will be reported to the Austin Police Department, Chambers of Commerce and Subway Franchise Departments to be aware that Austin Congress Subway
is inappropriately mishandling customers in this negative manner. What's the use of trying to enjoy yourself and have fun when the staff is a real problem?
John Barker abuses customers. I am surprised Gary Richardson allows this kind of behavior. Please ensure this individual finds work in a field that does not allow him to abuse authority or continue to
systematically discriminate against hispanic and african american customers. Reporting to APD, anti-women's crime unit, unless settled by June 1, 2004. I prefer an email update by HF 04/20/04. Thank you.
Original Message From: "Chris Collarini"
Date: Wed, 14 Apr 2004 10:03:38 -0400
> At Subway we are committed to customer satisfaction. Our customers provide us with valuable input, which we use to improve our operations. As part of that commitment, we know that we have to continuously seek improvement and monitor our performance.
In order to notify the local regional office, we need to know the exact location of the Subway restaurant that you have visited. Can you please call(or email) me with a complete address of the location you visited?
Please refer to Customer ID # 665467
I appreciate that you took the time and effort to contact us and am looking forward to hearing from you at your earliest convenience.