Eleven months after receiving poor customer service from the Roswell, Georgia Subway, I am still awaiting correspondence from the owner/operator of the franchise or the corporate office.
I was served a sub looked down at it on my way to the table saw a worm crawling through my lettuce asked for a refund or exchange and was denied both.
I sat at a table proceeded to call the corporate office number listed on the napkin and the heavy set female that stated she was the manager when she denied me a refund, ( I think her name was Anette), came to my table and stated, If you don't pack it up I will call the police.
How insane is this? In case you are wondering this Subway is in an otherwise well to do neighborhood and I was there with my middle aged Mother and my four year old son.
I felt terribly and I felt ripped-off! I mean they literally took my money, served me a worm and refused me a refund! I am more than mad a year later, which makes it difficult for me to articulate the entire ordeal. Surely, you can imagine how terrible it was if I am still angry, I am not some kind of nut job I just want justice.
Therefore, tomorrow morning I am going to file a complaint with the better business bureau.
At the very least, I would have expected some type of acknowledgement and an apology for the worm, the aggravation and the embarrassment. Yet, Subway will not even return my telephone call. To this date the restaurant is open and I assume nothing was done, I mean surely they would have contacted me had they taken any action right?
Please go up the street to Quiznos they are honoring all Subway coupons and please if you must eat at subway go to another location and always check your food for bugs.