• Report: #374192

Complaint Review: Suddenlink

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  • Submitted: Thu, September 18, 2008
  • Updated: Mon, September 22, 2008

  • Reported By:Cedar Park Texas
Suddenlink
111 N College St Georgetown, Texas U.S.A.
  • Phone: 512-930-3085
  • Web:
  • Category: Cable TV

Suddenlink portrays one of the 7 deadly sins (greed) Georgetown Texas

*UPDATE Employee: Phone number or address?

*UPDATE Employee: Phone number or address?

*UPDATE Employee: Phone number or address?

*UPDATE Employee: Phone number or address?

*UPDATE Employee: Apologies

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On July 6, 2008 I called the Suddenlink office listed on my monthly statement to have my services with them cancelled. The events that followed my telephone call to disconnected services are unacceptable, deplorable business practices, and totally unacceptable.

I had to wait a total of 103 days to receive my refund (that's 3 months and 11 days after my call to cancel services.

I had to make a total of 6 additional calls to inquire as to where my refund was considering like most companies out there Suddenlink also requires you have to pay a month in advance.

The additional calls I made were made as follows: July 1st, July 3rd, July 22nd, Aug 1st, and Sept 8th.

Until the September 8, 2008 phone call there was not one Suddenlink associate the would put a supervisor or manager on the phone even though I asked repeatedly. Each one of them would make a comment that basically said that the supervisor would tell me the same thing they were.

What were they telling me - here is a list:

"This is their busy time of year and they just don't have the time to send a tech over to disconnect me".
"Until the computer shows that my services have been disconnected a refund would not be issued".
"They had a tech scheduled to disconnect but they moved the disconnection to another day".

However, When asked why they sent a tech over on July 3rd and my account was showing cable disconnected but the internet was pending. This was July 3rd - almost one month after I called to have service disconnected and the tech could not disconnect both.

It is my understanding that the cable and internet comes through "One" cable line so it makes no matter what lie they tell me on that one.

In addition to Suddenlink inability to straighten out their lies to me I also received bills in the mail after I called to cancel services - One due July 11th and the second die Aug 11th.

Everyone out there knows as well as I do that if I had taken 103 days to pay my bill I would not have cable or internet.

It's amazing that a company can be so greedy that they want to keep my little refund - little compared to what they are pulling in as a total from every customer they have.

Amazed
Cedar Park, Texas
U.S.A.

This report was posted on Ripoff Report on 09/18/2008 03:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/Suddenlink/Georgetown-Texas-78626/Suddenlink-portrays-one-of-the-7-deadly-sins-greed-Georgetown-Texas-374192. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 5Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Phone number or address?

AUTHOR: Pete Abel - (U.S.A.)

In addition to my earlier comment, if you're willing to do so, I would appreciate your emailing me (pete.abel@suddenlink.com) a phone number or address for the account you had disconnected. With that information, our customer-care managers can listen back to the recorded telephone calls related to your experience, so they can (in turn) provide a recap to the relevant departments, and thus use this as a learning opportunity for everyone involved. Let me know.
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#2 UPDATE Employee

Phone number or address?

AUTHOR: Pete Abel - (U.S.A.)

In addition to my earlier comment, if you're willing to do so, I would appreciate your emailing me (pete.abel@suddenlink.com) a phone number or address for the account you had disconnected. With that information, our customer-care managers can listen back to the recorded telephone calls related to your experience, so they can (in turn) provide a recap to the relevant departments, and thus use this as a learning opportunity for everyone involved. Let me know.
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#3 UPDATE Employee

Phone number or address?

AUTHOR: Pete Abel - (U.S.A.)

In addition to my earlier comment, if you're willing to do so, I would appreciate your emailing me (pete.abel@suddenlink.com) a phone number or address for the account you had disconnected. With that information, our customer-care managers can listen back to the recorded telephone calls related to your experience, so they can (in turn) provide a recap to the relevant departments, and thus use this as a learning opportunity for everyone involved. Let me know.
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#4 UPDATE Employee

Phone number or address?

AUTHOR: Pete Abel - (U.S.A.)

In addition to my earlier comment, if you're willing to do so, I would appreciate your emailing me (pete.abel@suddenlink.com) a phone number or address for the account you had disconnected. With that information, our customer-care managers can listen back to the recorded telephone calls related to your experience, so they can (in turn) provide a recap to the relevant departments, and thus use this as a learning opportunity for everyone involved. Let me know.
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#5 UPDATE Employee

Apologies

AUTHOR: Pete Abel - (U.S.A.)

I am sorry for the trouble you experienced. I will pass along your story to our customer-care managers, so they can use it to hopefully prevent similar frustrations in the future.
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