• Report: #299667

Complaint Review: Suddenlink

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  • Submitted: Sun, January 13, 2008
  • Updated: Fri, February 15, 2008

  • Reported By:Ozark Missouri
suddenlink.com Ozark, Missouri U.S.A.

Suddenlink - Cebridge - Cequel Communications Fraudulent money back guarantee for new customers. Horrible service. Lies, lies, lies. Ozark Missouri

*UPDATE Employee: Resolving your issue

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Suddenlink aka (Sudden "stink") solicited us with special promotional offers they had placed on the front door of our house. The 30 day money back guarantee stated on it made it worth trying. What could go wrong?

Answer: EVERYTHING!... In the three weeks of "service" there were only 3 days with an internet connection. The TV reception was reminiscent of something you would get back in the 70's. The disc they dropped off to download the modem had a major crack running the entire length.

Upon cancellation I was promised a full refund even though the installation charge is normally not included. That was back on 9/19/07. Today is 1/13/08 and I am still waiting for the $118.

I have filed complaints with the county prosecutor, the state attorney general, the FCC and just recently the FTC. Nothing has been done yet to force them to honor their advertising. Apparently they must be heavy contributors to a certain political party. (by George, I think you've got it)

Ozark, Missouri

This report was posted on Ripoff Report on 01/13/2008 03:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/Suddenlink/Ozark-Missouri-65721/Suddenlink-Cebridge-Cequel-Communications-Fraudulent-money-back-guarantee-for-new-cust-299667. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Resolving your issue

AUTHOR: Pete Abel - (U.S.A.)

I'm the VP of Corp. Communications at Suddenlink. I just noted your complaint today in an unrelated Web search. I hope your issue has been resolved to your satisfaction since mid-January. If not, I am offering to help you get it resolved.

Please contact either me at pete.abel@suddenlink.com or our Corporate Customer Care rep at gretchen.teer@suddenlink.com.

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