- Report: #827334
Report - Rebuttal - Arbitrate
Complaint Review: Suddenlink
SuddenlinkTyler/ Paris, Texas United States of America
Suddenlink My 90 year old mother has been charged 15.99 per month for a year for DVR service she never had. The box indicates it is a "DVR" box but the DVR service has be Tyler/ Paris, Texas
*UPDATE Employee: Suddenlink Help
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Suddenlink sent a tech guy to check what kind of box she had. They "confirmed" it was a DVR... but never tried to use the service and see the box that said "DVR service is unavailable, please contact your cable operator".... they just confirmed what was physically sitting in her home..
Last week I spoke with a very nice lady who said I could switch the box and they would give her credit on her bill. Today, I was quickly told she would not be getting any credit and if she wanted DVR service they would send someone to enable her DVR....
She never wanted DVR... but they got their 15.99 per month for SEVERAL months. I feel responsible because I didn't look closer at her bill. She feels bad she didn't pay more close attention....Live and Learn.. but don't ever think Suddenlink will do you any favors. They could have offered her some credit.. We will now be switching to one of the competitors in the area and pay close attention to the bills each month.
This report was posted on Ripoff Report on 01/23/2012 04:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/Suddenlink/Tyler-Paris-Texas-75460/Suddenlink-My-90-year-old-mother-has-been-charged-1599-per-month-for-a-year-for-DVR-serv-827334. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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