I placed an order for an edible photo for my daughter's graduation. There were 2 photos that would be printed on one sheet and I was to e-mail the photos to the company. One was of my daughter at age 2 and the other was of her now. I did as they asked and instead of telling me that one of the photos I sent would not print up well, they printed it anyway and told me about it AFTER they shipped it.
When I recieved the edible photos I was very disappointed as both pictures were totally unusable. The small photo of my daughter at age 2 that I sent was just a blur of a mess and the larger photo of my daughter at present age that I sent, my daughter's nose was completely BLUE!
When I inquired about this I was told that I should try and enlarge it on my own computer and the same thing would happen on my printer but when I did this, my picture came out a WHOLE lot better than theirs. I would have been more than satisfied with the other older picture but how am I supposed to put this on a cake when her nose is blue?
After asking her the same question twice I finally got a reply and I quote "It may appear blue. I didn't think so. I only printed what you sent. Sometimes
photos are't perfect in the first place. There is nothing I can do to alter it.
(I'm sure glad I didn't alter it in your case!)" end quote.
The person I talked to named DOLORES whom I believe is the owner of Sugarcraft, did not care that I was unhappy with my order, she never ever tried to help me or try to remedy the situation, nor did she ever ONCE apologize for any wrong doing. I cannot believe how arogant and obnoxious she is. She claims it was the picture I sent and she did nothing wrong.
I had that very same picture of my daughter printed on invitations, labels and a banner - all at different companies and not ONE of them shows her nose being blue.
I am now out $28.03 for something that I cannot even use. The photo was $19.00 and shipping was $9.03 and this person just doesn't give a d**n!
I came to this site to vent my frustrations and to warn other people - DO NOT buy anything from this woman or this company. How they can stay in business is simply amazing to me. I sure wish I came to this site BEFORE I ordered anything from her. You can bet I'll be here all the time before I buy anything else on-line!
I have decided that any further contact with this woman would be a total waste of my time and energy. I hope she remembers that what goes around comes around!