I ordered 16 items, worth $290 for a new and important work project. My mother paid for them as a Birthday gift, but listed my email as a contact point. A few days before I received my package I got a "refund conformation" for $51 email with no further info on what was refunded. I got the package, minus 5 items worth over $100 combined. I also got a gift receipt that listed one item listed twice (I ordered one, received one), as well as an item that wasn't in the box, since it was a gift receipt there were no prices and after the defund notice with no prices I was very confused. Annoyed, I sent an email asking for simply itemized lists of 1. What I ordered 2. What they sent, and charged me for 3. What they didn't send and what they refunded. I said I was disappointed and confused. I detailed everything above.
They sent me an email with lists of what they sent and what I originally bought, and resent the "refund notification" with nothing listed. [continued below]....
..... I emailed again asking for an explanation. I got a list of questions about my box, and the "refund notification" again. I called the store, she "assured" me nothing shady was going on and that she couldn't help me, and that this was a family business and I needed to send yet another email.
So I did. By now, I'm really really upset. I ask again for the itemized list, again she sends me my original invoice and a list of box questions. My next email is really unpleasant, I asked if she had even read my emails, if she had calculated these numbrs herself before sending me the same useless info. I told her I was going to the BBB review sites etc to warn people about sugarcraft. She then realized that I had been charged twice for one item and refunded an additional $24. At this point sugarcraft now only owes me $26 to make my order right.
I write another email asking again for an explanation of my refund, and telling her I couldn't believe how dismissive she was when there were so many problems with my order in the first place, and with all the bad reviews already out there (I noticed only after all this) and their F rating with the BBB, I didn't expect any resolution. She sent box questions, I answered them and asked for the refund list AGAIN. My next email was very unpleasant. She then called the number on the order, and spoke to my mom who I hadn't spoken to yet about this. Apparently she was crying and going on about being a "person" and called me hateful and said she just wanted to help.
I sent another email, with all info she was asking for saying that we would be done with this if she simply refunded the money. I then told her I wasn't going to retract my statements about her business because of the other reviews and claims of scams on the Internet. She wrote me back, this time calling me mean, and hateful etc. then asked more box questions. I lost it, I wrote her an email detailing my complaint and included full comments cut and pasted from sites like this one where other people had the SAME issue with the same treatment from her.
The next email from her claimed that my mother sides with her on this (not true) and that my mom said I was "hateful" (not true) and high-strung(true, the woman was crying, and my mom had NO idea why). Along with some additional box questions. So I answered the questions AGAIN and this time took pictures of the box. Since then, I have gotten no response from her or the refund. I have however gotten a few emails from her mother that make no sense at all.
I have reported them to the BBB, the FTC and advise everyone else to do the same. Either this business is simply lazy and doesn't care, or they are scamming people terribly. Either way, they need to be seriously looked into. I've never had a buying experience quite this bad.