- Report: #917302
Report - Rebuttal - Arbitrate
Complaint Review: Suites on the Beach on Flagler Beach FL
Suites on the Beach on Flagler Beach FL2815 S Ocean Shore Blvd, Flagler Beach FL Flagler Beach, Florida United States of America
Suites on the Beach on Flagler Beach FL Patrick Obrien's Air conditioning? Not as you and I know it to be!! The owners have the temp controls in their apartment and decide what you get after you pay by check or cash of over $200 a night. Flagler Beach, Florida
*REBUTTAL Owner of company: To be honest.
*Author of original report: I firmly and honestlystand with my complaint! 80 degrees Unsafe for occupancy.....
*REBUTTAL Owner of company: Suites on the beach rebuttle
*REBUTTAL Owner of company: Customer's Complaint to us was only regarding "The Internet is not working." We have never advertised having Internet service at Suites on the Beach...
*Consumer Comment: Don't hold your breath
*Consumer Comment: Help is on the way!
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On arrival they tell you they forgot to turn on the air to your reserved suite, (which is over 80 degree's), until a few minutes before you arrive. Then you look for the controls and learn its in the owners apartment below your upstairs, 925 square foot suite and you have no access to it. Then you find there are only 2 - 5 x 9 ish vents in the whole suite. Then later learn its been on for hours and this is a cool as it gets. The owner confided ( at 9pm) that he had had many complaints and appreciated our patience but to give it one more hour. WOW, it got cool instantly. We werent able to sit in our room until after 9pm due to the temperature.
Then upon waking up, you feel at 9am that it is over 80 again in your room. Then, they wont take your call or answer their door. You have no choice but to leave for home as you have already paid in cash all your money for a nice luxury weekend on the beach.
Another room was offered, but was not in any way a comparison to the one we rented. Again, they had the controls to the AC. We would not have stayed at this location had the upstairs private suite with a large gated balcony had not been available. We brought along our dog since they advertise as a pet friendly resort and you pay extra to bring your pet. My dog was even miserable.
Lets not forget the luxury mattress. This consisted of 5 pieces of yellow foam (eggshell type) that you put on a mattress to make it seem like a pillow top. You get all this luxury for over $200 a night. This was the most expensive place ( rip off) we have ever stayed but we were celebrating a special occasion. Motel 6 would have been more luxurious. Stay away!! This place makes the IRS seem like nice people, at least they give you a refund when you have paid too much or have a valid deduction! Hence no refund.. it says it on the receipt per Patrick Obrien, the owner.
This report was posted on Ripoff Report on 07/25/2012 12:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/Suites-on-the-Beach-on-Flagler-Beach-FL/Flagler-Beach-Florida-32136/Suites-on-the-Beach-on-Flagler-Beach-FL-Patrick-Obriens-Air-conditioning-Not-as-you-and-917302. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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