• Report: #109777

Complaint Review: Summer Bay Resorts - Capital Vacations - Bill Browns Travel - Travel Agency Network

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  • Submitted: Thu, September 23, 2004
  • Updated: Wed, April 07, 2010

  • Reported By:Hartsel Colorado
Summer Bay Resorts - Capital Vacations - Bill Browns Travel - Travel Agency Network
25 Town Center Blvd.;T.A.N. 8751 Ulmerton Rd.; Capital Vacations 8601B Somerset Dr. Larg; Largo,, Florida U.S.A.

Summer Bay Resorts, Capital Vacations aka Bill Browns Travel, Travel Agency Network scams! Rip-off artists. Largo, Florida *EDitor's Suggestions on how to get your money back into your bank account!

*Consumer Comment: It's time Summer Bay Resorts pays!

*Consumer Comment: received a phone call just a few days ago from this company and immediately new it was a scam

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Between these three company's, I have lost(this includes over draft charges), almost $1000.00. My husband and I were unable to pay our regular bills. Child support is in the process of taking his license away, insurance was cancelled on our vehicle, and my husband lost his job taking days off with the bank to try to get the problem resolved.
Please ignore any phone calls from these people. They will only hurt you in the long run. I realize this is my nievete', but I assure you it will never happen again.
I plan to fight for my money back(including over draft charges,loss of work,and cancellation fees). I do have insurance on my vehicle,and my husbands child support has been paid. That was a lot of overtime on my part.
DO NOT let this happen to you.If it has. File a report.

Dianna
Hartsel, Colorado
U.S.A.

Click here to read other Rip Off Reports on Capitol Vacations

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
EDitor@RipoffReport.com
badbusinessbureau.com
www.ripoffreport.com

Don't let them get away with it.
Make sure they make the Rip-off Report!

We are not lawyers.
We are not a collection agency.

We are Consumer Advocates.
...the victims' advocate

WE are Civil and Human Rights Activists

We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers

CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.

This report was posted on Ripoff Report on 09/23/2004 10:43 AM and is a permanent record located here: http://www.ripoffreport.com/r/Summer-Bay-Resorts-Capital-Vacations-Bill-Browns-Travel-Travel-Agency-Network/Larg-Largo-Florida-33771-33773/Summer-Bay-Resorts-Capital-Vacations-aka-Bill-Browns-Travel-Travel-Agency-Network-scams-109777. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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#1 Consumer Comment

It's time Summer Bay Resorts pays!

AUTHOR: Anonymous - (USA)

Anyone interested in filing a class-action lawsuit against Summer Bay Resorts, email me at ihatesummerbay@yahoo.com .
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#2 Consumer Comment

received a phone call just a few days ago from this company and immediately new it was a scam

AUTHOR: Diana - (U.S.A.)

1-386-248-8338...I would like to express my deepest sympathy to the family above...I too received a phone call just a few days ago from this company and immediately new it was a scam, the woman asked me for a one time fee of $9.95 to pay for a vacation package including a 3 day 2 night hotel stay for filling out a survey online. It seemed wierd that they had called before but when I attempted to answer the phone they hung up. I dialed the number shown on my caller I.D. and received an automated voice message just stating the name of their company..They didn't include business hours, extension numbers, or any names of employees...sure that was wierd enough until a few days ago when I answered and spoke to the woman mentioned above...She sounded caucasion, mid 20's, very intelligent with a quick tongue...after I refused the vacation package and denied the payment she caught an attitude and said, "Well I hope you enjoy your non existent vacation!" and hung up on me...WOW, I thought I was the one who was supposed to hang up but she beat me to it...
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