• Report: #936285

Complaint Review: Summit Medical Group

  • Submitted: Mon, September 03, 2012
  • Updated: Thu, June 05, 2014

  • Reported By: Ayman — NY New York USA
Summit Medical Group
Berkeley Heights Campus, 1 Diamond Hill Road Berkeley Heights, New Jersey United States of America

Summit Medical Group SMG Berkely Heights NJ SMG do not honor their appointments Berkeley Heights, New Jersey

*UPDATE Employee: Response to your trouble with scheduling an appointment

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Summit Medical Group in Berkeley Heights New Jersey does not honor their appontment. More than once I had an appointment two or three weeks in advance, confirmed couple of days ahead of scheduled appointment that were cancelled about an hour before appointment. No valid execuse or acceptable appology. They asked to schedule. Again two or three week for the new time slot. 

This report was posted on Ripoff Report on 09/03/2012 09:16 AM and is a permanent record located here: http://www.ripoffreport.com/r/Summit-Medical-Group/Berkeley-Heights-New-Jersey-07922/Summit-Medical-Group-SMG-Berkely-Heights-NJ-SMG-do-not-honor-their-appointments-Berkeley-H-936285. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Response to your trouble with scheduling an appointment

AUTHOR: Greg - (United States of America)

Dear Ayman,

I am very sorry to hear about your difficulties scheduling an appointment with Summit Medical Group.  I've forwarded your comments to our patient advocates for immediate
follow-up.

 Thank you for taking the time to share this with us. We care very much about ensuring you have a positive experience in all of your interactions with Summit Medical Group! 

Question: Would you be willing to share your issue in more detail with our patient advocates so they can resolve this immediately?

You can either send/forward your email to Mary Petty or Diane Sann at wecare@smgnj.com. Or feel free to call Diane directly at 908-273-8982.

Again, please accept my apologies and if you are willing to provide more details, we would certainly
appreciate it.

Sincerely,

Gregory
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