- Report: #1015335
Report - Rebuttal - Arbitrate
Complaint Review: Sun Country Airlines
Sun Country Airlines1300 Mendota Heights Rd.Mendota Heights, MN 55120 Mendota Heights, Minnesota United States of America
Sun Country Airlines WILL NEVER FLY WITH SUN COUNTRY AIR LINES....BAD SERVICE! RIPOFF Mendota Heights, Minnesota
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Finally they tell us that they dont have any room to land in DCA due to heavy traffic and that we would need to be rescheduled for tomorrow.
After going back to get a new ticket, Im thinking they will provide us with a hotel and accommodations since this wasnt due to bad weather. (DC had no bad weather and neither did MI) The problem was that there was bad weather 2 days prior in the east coast and all the planes were coming into DCA at one time. Which is not my problem. And no one appreciated being lied to just that they dont pay for our hotel.
When I asked the manager what was I to do for the night (didnt know where I wasor where to go) he replied: Thats for you to figure out. With no care in the world.
Had this been DELTA, OR UNITED, They would have made sure we were good for the night. They did hand me a list of 1800s from Sun county airlines hotel discount # each # I called would say. Sorry Im not showing any availability in that area please call back in 30 mins.
After trying this for 2 hours, I finally found a hotel for 89.00 a night with a cab fair or 30 each way. Plus foodcoasted me 250.00 for something that was their poor planning. I want to get reimbursed for this. I had to borrow money to pay for it. I will never travel with them again. Ive been trying to reach to speak to someoneno one is able to help me out. This is poor service. This is an airline that didnt plan their timing and b/c of it I had to miss work for a day, and find my own way in an unfamiliar place.
This report was posted on Ripoff Report on 02/16/2013 11:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sun-Country-Airlines/Mendota-Heights-Minnesota-55120/Sun-Country-Airlines-WILL-NEVER-FLY-WITH-SUN-COUNTRY-AIR-LINESBAD-SERVICE-RIPOFF-M-1015335. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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