• Report: #154407

Complaint Review: Sun Enterprises

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  • Submitted: Sat, August 20, 2005
  • Updated: Thu, July 27, 2006

  • Reported By:Bristol Tennessee
Sun Enterprises
3505 Bristol Hwy. Johnson City, Tennessee U.S.A.

Sun & Leisure Pools And Spas - Sun Enterprises Will sell you a swimming pool but if you have problems you can forget about them awarding their guarantee RIPOFF Johnson City Tennessee

*Consumer Comment: Sun Enterprises

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In April of 2004 I went and purchased and above ground pool for my grandkids.. They said it would take 1 month to install. I was ok with that.

Well needless to say it took them 2 months to get everything up and going and done. Now we're into the month of June of 2004. On June 6th 2004 that's when I placed my first call into this company to let them know that there was a hole somewhere in the liner of the pool it took them 2 weeks to get someone out to the pool site.

They arrived with a bottle of food coloring and spend 30 minutes inside my pool to no avail found no leak I kept losing water. I called back the next day the person on the phone said to wait until the fall and let the water drain as far as it would and they would come back out and look.

September of 2004 I placed a call into the company in question and told them what i was told they said "We will make a service ticket on it. Well September comes and goes. I call the first day of October by then it was cold and we needed to put the cover on the pool because of the falling leaves. They advised me to call them before i added water in the spring of 2005.

I called them May 1st of 2005 and again I got "We will make a service ticket on it" I have since then placed a total of 18 calls to this company and have yet to get my pool fixed and here it is August the 20,2005. I would advise anyone to not have any dealings with this company because they will not fix anything they sell!

Ken
Bristol, Tennessee
U.S.A.

This report was posted on Ripoff Report on 08/20/2005 05:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sun-Enterprises/Johnson-City-Tennessee-37620/Sun-Leisure-Pools-And-Spas-Sun-Enterprises-Will-sell-you-a-swimming-pool-but-if-you-ha-154407. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Sun Enterprises

AUTHOR: Patti - (U.S.A.)

Hey Ken,

I have joined your club. I purchased a Spa from Absolute Tan. The spa came from Sun Enterprises. I ordered it in Jan. 2006 and it is now July 2006 and I still have a spa that sits on my patio and has now become a mosquito breeding ground. I have been calling Sun Enterprises and Absolute tan since March to get someone to fix our spa. They respond nicely enough and do absolutely nothing about it.

Be careful though, I was told in a response that it was my fault they couldn't fix our spa, because I am difficult to reach and I have moved. Funny thing is that I still live in the same house where the spa was delivered, I have a cell phone, a home phone and e-mail. I have never been difficult to reach before. I am convinced, your money was taken - just like mine was and you will never reach resolution with these people. I guess we need to chalk it up to a lesson learned.
I hope someone fixes your pool for your grandkids sake! good Luck.
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