- Report: #776816
Report - Rebuttal - Arbitrate
Complaint Review: Sun Laboratories
Sun Laboratories20550 Prairie Street, Chatworth CA Chatsworth, California United States of America
Sun Laboratories Studio Beauty Supply Free Hawaii ticket offer is a rip off Chatsworth, California
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so, as that was a lot cheaper than two airline tickets. Well, the catch is, when I received the travel certificate from a company in Carlsbad, CA (Holiday Travel of America), was that you also have to purchase a 7 nights minimum hotel
room (@ $165/night approx)+ Tax and a $10.00 processing fee, in order to receive the free airline tickets. NO WAY.
So, I called Sun Labs, spoke to Raymond and told him that I felt frauded and wanted to return the product and receive a credit. He said that I could return the product but I would have to pay a 25% restocking fee.
Again, I told him NO WAY. He was so rude, telling me, basically, tough luck and do what I had to do, but he would not renege on this policy. This is no way to handle a customer issue. You have the wrong person sitting at that desk!!!
So have filed a complaint with the CA Consumer Affairs Board and started the chargeback procedure with VISA and contacted the BBB,
This report was posted on Ripoff Report on 09/14/2011 03:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sun-Laboratories/Chatsworth-California-91311/Sun-Laboratories-Studio-Beauty-Supply-Free-Hawaii-ticket-offer-is-a-rip-off-Chatsworth-Ca-776816. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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