Sun Pools of East TN no longer operates from Jefferson City. Keith Lanphear now operates out of Dandridge, TN. If you want a substandard product, at exorbitant prices, by all means use him. Otherwise, do your homework and select a reputable builder. Don't check him out by his company name... Google Keith Lester Lanphear (in Florida). You'll be surprised what comes up.
Don't get caught like we did with a terrible installation that ran way over budget. He'll try to squeeze every penny out of you. Every aspect of the installation was wrong (terrible concrete job, hollow spots under the fiberglass pool, pool not level, no permits pulled, improper grounding, improper electrical installation, no electrical permit, terrible grade work and too many other things to list). When he installed our pool, he didn't even have a valid contractor's license.
We hired a great contractor to do the installation for a second time, so our $39K project (which was quoted at $32K) ended up costing us well over $50K. This included ripping out the concrete (no problem he stained it permanently with acid and it dropped 3" over 3 ft.), re-grading the entire installation site and re-setting the pool. Yes I spoke with him and notified him of the problems he left us with, but he argued every point. No, I didn't give him a chance to correct his errors, they were too numerous and I dont want him anywhere close to my property because he's totally clueless. The man doesn't even own a Bobcat for a final grade. He ran over my fence and gate with his track h*e (pulling the concrete truck off my septic lines), and when he was leaving I asked him what he was going to do about the fence... His answer "Send me the bill". Dont be another victim of this rip off artist!