- Report: #1083588
Report - Rebuttal - Arbitrate
Complaint Review: Sun Ray Marine
Sun Ray Marine7249 Ulmerton Rd Largo , Florida USA
Sun Ray Marine did not follow verbal agreement and customer service sucks Largo Florida
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I was sold a boat with white interior cushions, picked the boat up and it had gray/back cushions. was promised they would be replaced. never happene Purchased a brand new boat on October 29, 2012 from SUNRAY MARINE. Blue and white boat was delivered with grey cushions. Danny and Keith both personally promised the white cushions that were on the boat when we were at pre signing would be delivered.
Well Keith pushed us on to "the service department" where we came into contact with Eric who eventually after several months told us that if we wanted the correct cushions we would have to call the manufacturer directly on our own. Felt like they all just pushed under the carpet. I guess they already had our money. Took the boat in for a squeak in a brand new motor and an oil change. Eric "the service manager" Quoted me $180.00 for the oil change.
Went to pick up the boat and the bill was over $250. [continued below]....
After spending $47,000.00 dollars at SUNRAY MARINE we still do not have our cushions on a brand new boat. Never did we get a call from Danny our salesman to see how we were enjoying the boat, Keith the sales manager also did not follow through on anything. I also mentioned the head door has a big gap in it that allows water to get inside...it's all moldy. They never even acknowledge the complaint. Eric "the service manager" is dishonest and a poor representative to have in a customer service position!! BUYER BEWARE SUNRAY MARINE!!!
This report was posted on Ripoff Report on 09/11/2013 08:59 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sun-Ray-Marine/Largo-Florida-33771-4809/Sun-Ray-Marine-did-not-follow-verbal-agreement-and-customer-service-sucks-Largo-Florida-1083588. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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