• Report: #1151275

Complaint Review: Sun Toyota

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  • Submitted: Sun, June 01, 2014
  • Updated: Sun, June 01, 2014

  • Reported By: Mike — Florida
Sun Toyota
4023 US Highway 19 New Port Richey, Florida USA

Sun Toyota Sun Toyota Superstore, Sun Toyota Used Car Dealers Bait and Switch, Cracked Windshield and Smashed Front End and Signal New Port Richey Florida

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Buyers beware!! This place is a rip-off! We found a used car we like online at the Sun Toyota website under "Pre-Owned." We entered our information to be contacted. The next morning we got an e-mail from Phil Stinson, stating that someone would be in contact with us soon. We got a call a few minutes later and were set up with a 1:00 pm VIP appointment with a "VIP Manager." (Their words, not mine, meaning not just a regular salesperson)

We arrived time. We were greeted by a salesperson and told him we had an appointment with the VIP Manager. He said, "Oh, that's just me. They give that to me. I'm the VIP." We were like, "Okay." He did not look like a VIP Manager. We told him about the car we wanted. He could not find the car we wanted and had us wait in the hot sun. He eventually grabbed a golf cart and took us around back to the repair bays. [continued below]....

..... He had located the car. It was in a repair bay and had a cracked windshield and a smashed front end. The salesperson said, "Well, it looks a little rough." It was not a car that could even have been legally registered to drive in Florida, due to the damage. We complained about the condition of the car and how it was not even possible to register it. We told him we wanted to speak to the VIP Manager. He drove us up to the office and said to wait outside and have a seat on the bench. It was 86 degrees and felt like the low 90s. He left us out in the heat as he scrambled to find someone who would talk to us. 

After ten minutes, a "manager" (not a VIP Manager) came out to tell us that they had another car for us "with less mileage, in around the same price-range." We asked where the car was. He stated that "they were trying to find it." We waited another ten minutes and still nothing. That is classic bait and switch!! We were furious and said we would never buy a car from them and drove away!

First of all, they buy junked cars and fix them up!! We saw it firsthand. Don't trust them when they say the car has NOT been in an accident previously. They will not tell you about their repairs. Don't trust CARFAX. They have very limited knowledge of a car's history. I bet the CARFAX on the car we saw would state that it was "clean."

Do NOT go to Sun Toyota. They are a rip-off and bait-and-switch dealer!!


This report was posted on Ripoff Report on 06/01/2014 12:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sun-Toyota/New-Port-Richey-Florida-34652/Sun-Toyota-Sun-Toyota-Superstore-Sun-Toyota-Used-Car-Dealers-Bait-and-Switch-Cracked-Wi-1151275. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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