• Report: #367598

Complaint Review: SunTrust Bank

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  • Submitted: Wed, August 27, 2008
  • Updated: Thu, September 11, 2008

  • Reported By:Covington Georgia
SunTrust Bank
3590 Highway 20, S Conyers, Georgia U.S.A.
  • Phone: 770-929-0216
  • Web:
  • Category: Banks

SunTrust Bank Ripped Me Off At The ATM Machine Conyers Georgia

*Consumer Comment: I'm not sure I believe the whole Brinks story

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I went to the SunTrust Bank Honey Creek branch ATM machine to withdraw $300. What I received was (11) $20 bills (1) $5 bill and (3) $1 bills for a total of $228. I immediately went into the branch to report this. I was told there was nothing the bank could really do because Brinks actually services the ATM machine. They did ask me to fill out a claim form but that was all they could do.

I was then contacted by the SunTrust BankCard division in Orlando, FL and they told me they were denying my claim because the machine balanced and there were no other claims filed against that same ATM machine that day. I asked how the ATM was balanced and they told me that was based on the fact the machine dispensed 15 total bills. I told them the number of bills dispensed is irrelevant to the balancing process because they automatically work on the assumption every bill dispensed is a $20 bill. I also told them the fact only one claim was filed against the ATM for that day was irrelevant because if only one (1) incorrect bill were placed in the machine there would be just one claim filed.

SunTrust continues to tell me there is nothing they can do because Brinks services the ATM. I told SunTrust I did not stop at that ATM to do business with Brinks. The ATM has the SunTrust name on it so they are accountable for the transactions. I made a good faith transaction at their ATM and they have done everything but directly call me a liar but that is the clear inference. SunTrust then told me the bundles placed in the ATM machine were also balanced by the Federal Reserve Bank. I asked them if they were telling me Brinks and/or the Federal Reserve Bank never make mistakes I was basically told yes.

I have another supervisors name and phone number but seriously doubt I will get any satisfaction. I will keep this updated as new information becomes available. In the mean time, be very wary of SunTrust ATM machines. I am just thankful there were not more incorrect bills placed in the machine. While upsetting, $72 is not going to break me but that is far from the point.

Covington, Georgia

This report was posted on Ripoff Report on 08/27/2008 05:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/SunTrust-Bank/Conyers-Georgia-30013/SunTrust-Bank-Ripped-Me-Off-At-The-ATM-Machine-Conyers-Georgia-367598. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

I'm not sure I believe the whole Brinks story

AUTHOR: Dbellinger1986 - (U.S.A.)

I have worked for two financial institutions for the past three years and I have never heard of a bank using their currency delivery person to restock an onsight ATM. Normally filling the ATM is the responsibility of the head teller as well as one other teller. Regardless whomever is filling the ATM is supposed to verify the money going into the machine to avoid instances of what happened in your case. Personally that just sounds like a bunch of crap to me. I wouldn't give up because if you do they may assume you were lying. People don't put too much effort into lies. It's not necessarily the money, but more along the lines of the principal that they "stole" your money.
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