- Report: #981069
Report - Rebuttal - Arbitrate
Complaint Review: SunTrust Bank
SunTrust Bank FRAUD!! STOLE MONEY!! THEN CLOSED ACCT!! Internet
I opened the acct. online on 12/9/12, and had the initial deposit set to be made from another bank acct. that I have. This 50$ opening deposit was processed according the email shown below (numbers and my name blocked out due to privacy):
Customercare@ecare.suntrust.com>Dec 10 (2 days ago)to me
Re: Applicant #XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Dear Sonya XXXXXXXXX,
We have successfully processed the opening deposit for your new SunTrust account. The funds have been debited from your funding account and will be deposited into your new SunTrust account within 3 business days.
Item #: XXXXXXXXXXXX
From account: US Bank, Checking
From account number: ###########
To account name: SunTrust Bank,
To account number: #############
Please reference your application ID # when you contact us.
Thank you for choosing SunTrust for your financial needs.
I received that email on 12/10/12. On 12/11/12 I saw that the 50$ from my funding bank acct. was taken out, and no longer showing as a PENDING charge. It was paid to SunTrust bank, listed as a web authorized payment to SunTrust. When I attempted to log onto my acct. w/SunTrust online on 12/11/12 after seeing the opening deposit had been processed from my funding bank, and to ensure it was there in the SunTrust acct., I was told my account could not be found.
I contacted SunTrust bank immediately, and to my surprise, I was told that my acct. had been CLOSED by their FRAUD dept. due to a report on my credit! They never informed me of this, and when I inquired then about why they still took the 50$ opening deposit, and when I would receive it back credited to my funding acct. they said that they had NO RECORD of any deposit having been made into my acct. prior to it having been closed!!!
I read them the email, read them what my funding bank record online showed, that it was NOT pending, it HAD GONE THRU, they DID receive 50$ from me on 12/11/12! I spoke w/a manager at SunTrust who treated me as tho it was no big deal, I was lying or it was just not his problem. He said he couldn't see any deposits made into the SunTrust acct. prior to it being closed. There was nothing they could do. IF a deposit had been received before the acct. was closed, they would mail it back to me in check form in a few wks! They took NO TIME taking MY MONEY from the other bank, yet, they close my acct. w/o so much as a word of notification, AFTER they took my money, and now they are telling me they NEVER received any deposits! Even tho I have the email from SUNTRUST saying it was debited, and the statement from my other bank showing SunTrust received 50$ from my acct.!
I told the manager to call my bank while I was on the phone, and he could verify w/them that they DID send a 50$ payment to SunTrust, and it WAS received, NOT pending! He refused. He told me that he would look into the issue further, and contact me in 2 or 3 days. Basically brushing me off the phone w/saying this is what I show, we didn't get any deposit, but I'll see if we can find more information and you'll get a call back in a few days.
I contacted my other bank, spoke to their fraud dept. and told them the situation. They told me that the funds indeed WERE TAKEN by SunTRUST and that they would put in a dispute for the charge was all they could do. They informed me that SunTrust had 45 days to investigate and remedy the situation, however, if it is not cleared up in 10 days, my funding bank will credit the 50$ back to my acct.
This is extremely upsetting!! To lose 50$ just before Christmas, and now have to wait because SunTRUST is a FRAUD AND RIPOFF!!! They send out emails, charging accts, taking money, then CLOSED the acct. w/o a word and now claim to have NO RECORD of the 50$ deposit that THEY TOOK!! Even SAID THEY TOOK in the email I have!! Now I have to wait for 2 wks before this can begin to get taken care of! This bank is shady!! FRAUD and THEFT!!! DO NOT BANK WITH SUNTRUST!!!
This report was posted on Ripoff Report on 12/12/2012 12:44 PM and is a permanent record located here: http://www.ripoffreport.com/r/SunTrust-Bank/internet/SunTrust-Bank-FRAUD-STOLE-MONEY-THEN-CLOSED-ACCT-Internet-981069. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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