- Report: #678177
Report - Rebuttal - Arbitrate
Complaint Review: Sundance Vacations
Sundance Vacations264 Highland Park Blvd. Wilkes Barre, Pennsylvania United States of America
Sundance Vacations Tan Vacations Deceptive, Scam, Take Advantage Of, High Pressure Wilkes Barre, Pennsylvania
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I went to a Kane County Cougars game back in August of 2008 and entered for a chance to win a free cruise. About 2 weeks later, I got a call saying I won and would have to meet up to fill out the paperwork.
I went to the meeting which actually turned out to be a seminar to buy into their vacation program. I was told that the program was $12000 for 30 weeks of vacation and it would end up being about $400 per vacation (which seemed pretty good). My wife and I decided since we were 22 it would be a good investment at the time because a week of vacations at $400 a year was a great offer plus we just got our free cruise!....
And that's where it all started to fall apart....
I got billed $350 for an assessment fee. I called to complain and they wouldn't offer me any refund or anything. I tried to explain that we hadn't even used the services yet and I would like out of the contract and a full refund. Both fell on deaf ears from the people at Sundance customer support. Eventually I talked to a manager named Judy Romeneli who told me there was no way to cancel, and no way to get a refund, period! I tried and tried to argue my way out, but was given the run around multiple time. Eventually, she told me she could lower my program package to $2500 for 7 weeks, and since I already paid the $2500 they would erase the other $9500 I owed. I told her I didn't want anything to do with any of it but after about 5 days I gave in and succumb to her deal.
A year later, here I am regretting that I even signed up for the program. I am now in the process of working with the IL Attorney General's office, the Federal Trade Commission, and talking to a lawyer. I have already filed complaints on multiple websites including the Better Business Bureau. I am hoping for a full refund and cancellation of all contract obligations because, being unemployed, I could really use the money right now.
All I have to say to other complaint makers, keep up the complaints. Eventually they will shut this lousy company down and save a lot of other people the grief we've gone through with them.
Mr. Taken Advantage Of.....
This report was posted on Ripoff Report on 01/03/2011 03:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sundance-Vacations/Wilkes-Barre-Pennsylvania-18702/Sundance-Vacations-Tan-Vacations-Deceptive-Scam-Take-Advantage-Of-High-Pressure-Wilkes-678177. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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