• Report: #997842

Complaint Review: Sunny Supply/Aliexpress

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  • Submitted: Wed, January 16, 2013
  • Updated: Wed, January 16, 2013

  • Reported By: Mia — Hopkins Texas USA
Sunny Supply/Aliexpress
Aliexpress.com Internet United States of America

Sunny Supply/Aliexpress Placed orders on Dec.21st. 1 out of stock, made dispute, it is futile to deal with these people. Aliexpress does nothing. Have not been refunded & have not received the other 2 items tracking still wait for the dispute, we do not have the money 3rd party has Internet

*UPDATE Employee: customer service at AliExpress

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 I have made many order from aliexpress, they have got worse, will not e-mail about dispute and will not refund, its not a bunch of money, but the principle. I placed orders from SUNNY SUPPLY as before and this time 1 item is out of stock. If thats true, why is it showing to sell. The other 2 items shipped and hs not moved, since Dec 27th @9:05A.M. its just setting there in Chinas peoples republic. Ok, I wait, but they will not make a refund, when they can clearly see it state on the site on my page of ordering, which aliexpress can view, OUT OF STOCK! I even e-mail and stated, just send another item, no they would not do that. They have bad reviews tucked between the good reviews. SUNNY SUPPLY states back to them, DO YOU BELIEVE IN GOD? What does this have to do with a business transactions and business.   We are getting backing to make huge orders now and it willnot be from these crooks. Aliexpress allows their sellers to get away with anything. They will not e-mail you back, except something NOT pertaining to your problem. We are tired of this place and the sellers. There were a couple that were good and the crooks hurt them. It may be cheap, but we have been sent the wrong items, shotty items and now the Sunny Supply will not ok a refund for the item that was out of stock. By the time they cheat everyone out of $10.00, $30, 00 they have made a bunchof money. Then another seller, one of my good ones I had a hassle with a refund, she stated the product would be in on the 8th of Dec. it was NOT, so another hassle. She refunds paypal, which charged. You cannot go through paypal to purchase and most credit cards are not going through because of so much fraud, unless they have a business set up somewhere in the U.S. So, I say if you can get what you want somewhere else do so. Its worth paying more in the long run. Most keep the money and if you pay for EMS or E-packet sned it China post and pocket the monye, we had that happen. Tired of these crooks and devils, they will have bad KARMA on them! Never order from Sunny Supply!

This report was posted on Ripoff Report on 01/16/2013 11:14 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sunny-SupplyAliexpress/internet/Sunny-SupplyAliexpress-Placed-orders-on-Dec21st-1-out-of-stock-made-dispute-it-is-f-997842. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

customer service at AliExpress

AUTHOR: Alibaba_Rep - ()

I am sorry that you have had a problem with a supplier on AliExpress.  Please understand that AliExpress is a platform that connects buyers and sellers; we are not the supplier of the goods you purchased.

With that said, I’d still like to help.  

AliExpress.com has a customer service team to assist you.  The best way to get in touch with them is to  send an email with the particulars of your situation to buyer@aliexpress.com

We can’t resolve 100% of customer issues, but I promise that we will try.


Mark Story
Director, International Corporate Affairs
Alibaba Group

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