- Report: #707333
Report - Rebuttal - Arbitrate
Complaint Review: Sunpass Operations Boca Raton, FL
Sunpass Operations Boca Raton, FL7941 Glades Rd Internet, Florida United States of America
Sunpass Operations Boca Raton, Florida Ludicrous Billing/Payment Procedures Internet, Florida
*Consumer Comment: Here is your problem...
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(that was my only option). I had a 10-minute wait (high call volume--right!!)To make matters worse, I was even more confused after talking to the rude receiver on the other end. She was not helpful and did not explain my options. She indicated that I could not pay online, if I used another credit card beside the original one. She also stated that my account was closed and I could no longer access my account online. I then received another notice today stated that I was deliquent (note the total is $5.11)and that the account could be turned over to a collections agency. My only option is to call their unhelpful center again or send in a check. The whole procedure is ludicrous!! A customer should be able to access his/her account ANYTIME, especially is he/she is attempting to pay a bill online. I guess there's a real problem with power/control issues. I think the Sunpass system needs to be psychoanalyzed!
This report was posted on Ripoff Report on 03/17/2011 01:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sunpass-Operations-Boca-Raton-FL/Internet-Florida-33434/Sunpass-Operations-Boca-Raton-Florida-Ludicrous-BillingPayment-Procedures-Internet-Flo-707333. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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