- Report: #374342
Report - Rebuttal - Arbitrate
Complaint Review: Sunrise Herb Farm, Sunrise Herbal Remedies, Sage Advise, Valerie Hoffman, Fresh Herbs And Teas
Sunrise Herb Farm, Sunrise Herbal Remedies, Sage Advise, Valerie Hoffman, Fresh Herbs And Teas35 Codfish Hill Rd. Bethel, Connecticut U.S.A.
Sunrise Herb Farm, Sage Advise, Valerie Hoffman Fresh Herbs And Teas, Sunrise Herbal Remedies, Fraudulent Charges -CT Attorney General filing class action lawsuit Bethel Connecticut
*Consumer Comment: Valerie Lost the lawsuit
*Consumer Comment: We all love the Val and Dave Hoffman-they are honest terrific business people and those who posted this crap have been sued so watch out people or you will have a nightmare on your hands!
*Consumer Suggestion: I am admitting the Hoffman's were RIGHT and I am SORRY I ever judged them-good for them suing back!! Good people-treated WRONG
*Consumer Suggestion: Actually we should ALL apologize to the Hoffman's -Consumer Protection MADE them have these polices-good for them counter suing the State of Ct!!
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Personally we ordered herbs from her by phone via an article in Redbook. She took our order by phone, but never mentioned her company had an auto ship policy... so it was a surprise to us that our credit card was charged again 3 months later. Per our credit card's fraud department recommendation, we cancelled our credit card and reissued it with a new number. After review, our card company found the charges fraudulent and refunded our money and we filed a complaint with the better business bureau, as have many of her ex-customers.
A search on her name or company will reveal some of the blogs left by customers and how she has treated them! We received insulting, irrational and unbusiness-like emails from her when we questioned her charges, which I copied and forwarded to the Attorney General's office and Better Business Bureau. We couldn't believe a business owner would conduct thier business this way. We also don't understand why auto-shipping is required unless the customer requests it and is satisfied with the products.
As a physician my husband was apalled at her lack of ethics. We've never seen this practice with any other health products. She ALSO requires customers to send a letter CERTIFIED MAIL in order to cancell the auto shipment. We did this, but what a hassle! Other victims we've read, were billed even after they sent certified letters...or were billed 3 times in one month on their orders...It is a clear case of complete disregard for customers and taking complete advantage of them.
I pray she has rethought her business practices and has decided to be more ethical and customer friendly, but we have not heard anything hopeful as of yet, especially since her website is still on line as well as a few new ones she has started and they claim business awards with no information about where or who awarded them to her. She has relocated to coastal Maine & part time in Florida so be cautious if she starts a business there!
This report was posted on Ripoff Report on 09/19/2008 09:25 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sunrise-Herb-Farm-Sunrise-Herbal-Remedies-Sage-Advise-Valerie-Hoffman-Fresh-Herbs-And-Teas/Bethel-Connecticut-06801/Sunrise-Herb-Farm-Sage-Advise-Valerie-Hoffman-Fresh-Herbs-And-Teas-Sunrise-Herbal-Remed-374342. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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