- Report: #1162073
Report - Rebuttal - Arbitrate
Complaint Review: Sunrise PC support
Sunrise PC supportInternet USA
Sunrise PC support claimed to be Norton, then said I had viruses and malware infected in all my computers Internet
*Author of original report: resolution
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I was on the Norton 360 website and thought the link I hit was to install Norton 360. I told the woman who answered that I wanted to purchased Norton 360 to put on my 3 home computers. I also asked about the difference between the Norton 360 and the Norton 360 multidevice since we have smart phones, kindles, and ipads. She put off answering that and said that she needed to be sure that my computer was compatable with Norton. I told her that it would not be a problem since Norton had been on it a month ago. She checked and said that I had virus and malware that could only be removed by I certified microsoft technician. She also said that the malware would give someone access to all of my banking and password information and they needed to remove it immediately.
I only had them fix 2 of the computers. It was supposed to be $99 to fix each computer and $49 for Norton 360. Instead I was charged $349. By that time, I had been given so much double-talk that I was totally confused, but since I was talking to a "Norton" rep, and I trust Norton, I told them to go ahead. I also found out that not all of my computers may have been infected with malware. Norton would have removed the viruses and malware without any additional fee.
This report was posted on Ripoff Report on 07/15/2014 06:43 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sunrise-PC-support/internet/Sunrise-PC-support-claimed-to-be-Norton-then-said-I-had-viruses-and-malware-infec-1162073. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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