- Report: #795558
Report - Rebuttal - Arbitrate
Complaint Review: Sunset Electronics
Sunset Electronics3919 5th Avenue Brooklyn New York 11232 Internet United States of America
Sunset Electronics The Foto Source Sold broken referbished Bowers Digital Slave Flash for SLR camera as New and it was broke, they replaced it with a $10 cheap kids flash Internet
*Consumer Suggestion: Address listed is a residential address
*Consumer Suggestion: Correction of information listed
*Consumer Comment: Stay away from this company
*Consumer Comment: Sunset Electronics is the Worst
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I received my order in a timely fashion, when I opened the box, I noticed it was scratched and used, this was a REFIRBISHED item that was sold as NEW. Since it was all I had to use, I decided to let it go as water under the bridge and keep it. When I went to use it, it did not work, the flash was broke. I called several times and followed up with emails. No one answered my calls or emails so i went on Amazon and filed a Consumer Report.
The next day I go a call from a man working at sunset electronics (for all I know it could have been the owner) Stressing how sorry they were and said he was going to make this right by sending me an upgrade at no charge. I let him know that he didn't have to do that, just send me the same one, but I wanted a NEW Working one. He said before he can generate a new order, I needed to go on Amazon and delete the complaint, believing him I did as he requested. He said I'd have my order by the end of the week.
The end of the week came and went, I followed up with an email letting him know that I did not get my flash, he said I should have it by the middle of the following week. I asked him for a tracking #, he said there was no tracking # because he sent it out regular mail. One hour later I get an email with a tracking #. When I went to track the package, I was informed that the package was only reserved for pick up, it had not been mailed out yet.
On Friday Nov 5th I finally received my package, when I opened it, I was in total shock, only to find it was a Cheap Zeikos $10 flash for a childs camra.
I went to write a consumer report on Amazon and found that since I deleted my first one I couldn't write another one. It was then that i realize when he said he was replacing my flash he was Lying only to get me to delete my first report knowing I couldn't right another one.
I checked Sunset Electronic's store for this cheap Zeikos flash and found they don't even carry this cheap garbage. Thinking back, the reason I didn't get my order when he said I would is because they themselves went and ordered this from another Amazon retailer and had to wait till it was sent to them before they could send it to me.
This p***k even covered his tracks by sending me this Cheap flash outside of the ordering information on Amazon so it couldn't be traced back to them as my replacement. The buck don't stop here, I'm going to make sure I let as many people as i can know how this business operates.
I want justice.
This report was posted on Ripoff Report on 11/06/2011 11:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sunset-Electronics/internet/Sunset-Electronics-The-Foto-Source-Sold-broken-referbished-Bowers-Digital-Slave-Flash-for-795558. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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