• Report: #49429

Complaint Review: Sunset Ford

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Sun, March 16, 2003
  • Updated: Tue, September 30, 2008

  • Reported By:Phoenix Arizona
Sunset Ford
Www.sunsetford.com Nationwide U.S.A.

Sunset Ford Dealership is a big ripoff scam. They have earned their Blue Oval dealer status in a very deceptive way. Ford Motor Company should read this report. Peoria Aizona

*Consumer Comment: Car shopping

*Consumer Comment: Now that is reality

*Consumer Comment: Now that is reality

*Consumer Suggestion: "Spot Delivery"?

*Consumer Comment: Spot Delivery - Sales Teams taught dishonest tactic! I laugh when I see car salesmen trying to validate this tactic with excuses.

*Consumer Comment: Isn't this what you asked for

*Consumer Comment: Buyer? Beware, tired of the consumers making us out to be the bad guys.

*Consumer Comment: Buyer? Beware, tired of the consumers making us out to be the bad guys.

*Consumer Comment: Buyer? Beware, tired of the consumers making us out to be the bad guys.

*Consumer Comment: Buyer? Beware, tired of the consumers making us out to be the bad guys.

*Consumer Comment: Keep the car or sue

*Consumer Suggestion: keep all your paperwork... & DJ your attitude sucks and is typical of most car salesman.

*Consumer Comment: It Is Easier To Buy A House Compared To Buying A Car

*Consumer Suggestion: Conditional Sale Agreement

*Consumer Comment: thats the business

*Consumer Comment: Ford Motor Co is waste of time.

*UPDATE EX-employee responds: sour grapes

*UPDATE Employee: Contact the Consumer Relationship Center

*Consumer Suggestion: Diane, I hope you feel this info that I posted will be very helpful to you.

*Consumer Suggestion: A classic yank...

*Consumer Suggestion: Spot Delivery Strikes Again ..Do not accept delivery of a vehicle until the financing's in place.

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

To all potential car buyers, I want to take this time to inform you of the deception that has taken place at Sunset Ford. I feel that I have been lied to and yanked around like a puppet on 4 strings.



My name is Diane, and I work for a mortgage banker, in Scottsdale, AZ. I have been working for this company for two years.

My job requires me to assist the company funding manger in getting home loans approved. During this past two years, I have seen thousands of credit reports. I have seen some that are not so good, and some that are the best.

Knowing what I learned with my two years experience, I know that my credit history has speed bumps in it. My fair Isaac score three days before going to Sunset Ford, was 577.

Anybody that works at processing home loans or processing car loans would know that a fair Isaac score 577 would not qualify for a 6.9 interest rate. I was led to believe that they could get the 6.9% for me with no problem.



It is not like I have a credit card with a $5,000 or $10,000 limit. I know that my credit is really not what lenders want when handing out low rates for any kind of loan.

As an educated consumer knowing the value my credit, I went to Sunset Ford to try to replace my totaled car with a new car.

Knowing that I was going to do business with an industry that has bad reputation for ripping off consumers, I truly felt alone and at their mercy.

I went to Sunset Ford with the above in mind. I was in the need to replace my car right away. As a single lady, I felt that I was in a pond with God only knows what.

I did not want to go to any car dealer alone, so I took a close family friend with me. She and I both told the salesman, David, that if they could not get me into a new Mustang that we would go to another dealer.

David Told me if he can't get me into a new Mustang that no one could. Those were his words.

So, I found a new Mustang that I was willing to take home. We went into the dealership to make this purchase. David had me fill out a credit application.

I filled it out to the best of my ability. I ask David many times, "Do you think you can get me this car?" He said, "Yes." everytime I asked him that question.

A few hours later I was asked to come to the F&I office to sign for my NEW CAR. I was so excited that I was getting a Brand NEW CAR that was going to be in my name.

This F&I guy named Lou printed on my documents a theft reg. for $399.50, which I did not ask for nor did he inform me that he was going to slap it into the contract, a dealer doc fee of $85.35. He also printed on my papers a Base care warranty for $783.41 which I never asked for and kind of care package at all.

Talk about force feeding someone. Sure happend to me.

Now after I signed all documents that they needed or asked me to sign Lou told me "Hey congratulations on your new car. We hope you enjoy it" So I really felt that it was a done deal. They made me feel and believe that this new car was MINE! I was so happy that I finally have bought a new car for the very first time.

After leaving the dealership I took the time to show everybody and all of my friends my new car. I felt that I was on top of the world. Being a 22 year old single lady. I was very proud of myself for being able to buy my very own new car.

I was thinking to my self, "The smell of a new car was so hot. It is like nothing else I had ever experienced. The fresh smell, the smooth ride, the cold AC the new sound system was all MINE." I Thought to my self, "Very cool."

Then my salesman calls me 5 days after I signed all of the needed documents to say "Hey we have not been able to find a bank that will approve a car loan. We will keep working on it for a few more days and then if we can't find a bank for you, you will need to bring your new car back to us."

Right after that phone call, I felt like crap. It's like the new rug was being snatched from under my feet. I was worrying as to what is going to happen to me now. Am I going to have to go to a junky lot and buy a use piece of junk?

I feel that they led me through a car buying process to buy a new car and now they tell me that their F&I people could not get me a car loan.

Doing the work that I have been doing for the past 2 years, I know that this situation would never happen to a home buyer.

They don't let you sign all doc's and move in to a house and then a few days ask you to move out and go find a new place to camp. In the real-estate industry this deception does not happen at all. The realestate industry is highly regulated.

How can a car dealer sell me a car and have me sign all documentation and tell me that it is my new car,and happy motoring? Then have the nerve to call me back and tell me that I have to bring it back?

What do we have attorney generals for? How is it that a car dealer can do this and get away with it? If this car deal was never funded and I wrecked the car, who would have to pay for the damaged car?

How can a car dealer do this to consumers and get away with it? I feel it is all deception. I feel that this was a well thought out plan to keep me from buying a car from another dealer until they could find a bank that would do some kind of deal and then drag me back to the scene of the crime.

I never heard them ask me about a car Buyer's survey that I would think a new car buyer would get. It sure seems to me this all was a plan to have control of me as a car buyer until they had a bank that finance me in some kind of car loan. Like taking me out or off of the car buying market so no other car dealer could have a chance at me.

This dealer tells me that they are a "Blue Oval" Ford dealer. I Feel that they have earned their Blue Oval dealer status in a very deceptive way.

I also feel that Ford Motor Company needs to read my rip off report. I hope that www.ripoffreport.com has some insider contact info at Ford.


Another classic yank is now in the toilet

Dear www.ripoffreport.com, Do you have an advocate that can help me through this deception? I truly hope so. Car dealers are big scam artist. They should be punished for all of their deceptive ways.

Diane
Phoenix, Arizona
U.S.A.



Click here to read other Rip Off Reports on Ford and Ford Dealers

This report was posted on Ripoff Report on 03/16/2003 01:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sunset-Ford/nationwide/Sunset-Ford-Dealership-is-a-big-ripoff-scam-They-have-earned-their-Blue-Oval-dealer-statu-49429. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Sunset Ford

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 21Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Car shopping

AUTHOR: Azdays02 - (U.S.A.)

People with poor credit always feel like they are being taken advantage of. How about being what 21 years old, bad credit from not paying your bills and here we are buying a brand new car. I guess you really dont know a thing about finance as people with bad credit can't get the best rates which you even said. How about putting 20% to 30% down so the bank has confidence that you will pay. You need to pay doc fee, but not neccessary to buy a warranty. You are right that houses dont get moved into before financing, and you should have been smart enough to operate the same way. Next time try going somewhere they wont spot deliver you, like Sanderson, because they dont want you in their car until the bank takes the loan.
Respond to this report!
What's this?

#2 Consumer Comment

Now that is reality

AUTHOR: Nik - (U.S.A.)

Oh I have an idea, I have the fact that it happened to me when I was younger. I know that I had to call friends to pick me up from the dealership. I had to do this because all of a sudden the sales person that was smooching my rear the day before is now not even acknowledging my existence. All in all who cares what hassles the dealership goes through it is the dealerships fault for using the technique. I especially like how they lie when they call to tell you that you need to bring the car back. They say the default lie of " We need you to come in and sign some papers". Why don't they just be truthful? Why can't they say, we took a gamble with a 20% chance that you might be approved and it failed. Not to mention the credit inquires that accumulates on your credit report from the dozens of banks they send your info to in a desperate attempt to find financing. So if they let me leave with a 50k car and I drive it for 2-3 weeks and put 1200 miles on it and now they have to sell it as a demo or used car, that isn't anyone's fault but the dealerships, If the "rollback" process was such a pain as you state, then they wouldn't consider it an option. Now that is reality.
Respond to this report!
What's this?

#3 Consumer Comment

Now that is reality

AUTHOR: Nik - (U.S.A.)

Oh I have an idea, I have the fact that it happened to me when I was younger. I know that I had to call friends to pick me up from the dealership. I had to do this because all of a sudden the sales person that was smooching my rear the day before is now not even acknowledging my existence. All in all who cares what hassles the dealership goes through it is the dealerships fault for using the technique. I especially like how they lie when they call to tell you that you need to bring the car back. They say the default lie of " We need you to come in and sign some papers". Why don't they just be truthful? Why can't they say, we took a gamble with a 20% chance that you might be approved and it failed. Not to mention the credit inquires that accumulates on your credit report from the dozens of banks they send your info to in a desperate attempt to find financing. So if they let me leave with a 50k car and I drive it for 2-3 weeks and put 1200 miles on it and now they have to sell it as a demo or used car, that isn't anyone's fault but the dealerships, If the "rollback" process was such a pain as you state, then they wouldn't consider it an option. Now that is reality.
Respond to this report!
What's this?

#4 Consumer Suggestion

"Spot Delivery"?

AUTHOR: Keith - (U.S.A.)

Nick you have no idea what a hassle it is to have a car "roll Back" to the dealer. It is a hassle for the dealer and the salesperson and if the dealer did not think the deal had a chance of getting bought they would never roll it.Oh wait a minute..,.maybe dealers like "50 thousand dollar cars rolling around town with secondary credit customers driving them!
Give me a break
Respond to this report!
What's this?

#5 Consumer Comment

Spot Delivery - Sales Teams taught dishonest tactic! I laugh when I see car salesmen trying to validate this tactic with excuses.

AUTHOR: Nik - (U.S.A.)

I laugh when I see car salesmen trying to validate this tactic with excuses. This is not a subject that has shades of grey, Spot Delivery is a dishonest and deceitful tactic used to force a consumer into a situation that is less then ideal. The false promises are made by the dealership and misrepresented by the sales person. This is a cut and dry fact. It wouldn't matter if I had low tier credit and my employment history was shaky, I guarantee that a sales person would try to get me approved for a 50k automobile. The salesmen would tell you anything to keep you from walking out because in the end they see it as a game of percentages. They know that if they Spot Deliver to 30 consumers whose chances for approval are 50% ( or even dramatically less ) there will be a percentage that come through. These people feed their families with money earned through a dishonest approach on the verge of being fraud. They lie to your face, and put on the smile that compliments their "Sales Personality". Please come on; do you really think these people are really that nice? That funny? They act and deceive to pull the strings. Let us all clap for them. You have truly made the world a better place. Ha!
Respond to this report!
What's this?

#6 Consumer Comment

Isn't this what you asked for

AUTHOR: KENDRICK - (U.S.A.)

Diane,

Didn't you tell this dealership that if they didn't put you in a new mustang you would go somewhere else? Would you have listened if you had been told you didn't qualify for financing on that type of vehicle and needed to start out with a lesser amount with your credit situation being in the subprime range? You admitted to understanding credit and scores but then in the next sentence were determined to buy a brand new vehicle. I have a very good understanding of credit and scores myself and if my score was 577 what would make sense is to start out small (who wants to pay $10,000 in finance charges or more) and work up to a new vehicle once I had a better credit rating if that's what I wanted. Believe me there are honest dealerships and honest finance managers out there but unfortunately customers such as yourself don't want to listen when confronted with reality. I feel if they had told you the truth you would had (according to your post) went somewhere else until someone put you in that new car! In this case isn't that what you demanded of them!
Respond to this report!
What's this?

#7 Consumer Comment

Buyer? Beware, tired of the consumers making us out to be the bad guys.

AUTHOR: Keith - (U.S.A.)

As an Automotive Sales Professional, I am so tired of the consumers making us out to be the bad guys.

A 577 credit score is a SECONDARY credit score,your interest rate in the Phoenix market should have been around 14.95%.

They were trying to get you financed or they would have never rolled the car...why are'nt you had at the bank for not buying the loan?

Why did'nt you go get your own financing? Being in the business that your in ,surely you know how to do that?

Why would you sign a contract with "stuff" added to it?

I just dont understand why, once again,the car guy is the bad guy!
Respond to this report!
What's this?

#8 Consumer Comment

Buyer? Beware, tired of the consumers making us out to be the bad guys.

AUTHOR: Keith - (U.S.A.)

As an Automotive Sales Professional, I am so tired of the consumers making us out to be the bad guys.

A 577 credit score is a SECONDARY credit score,your interest rate in the Phoenix market should have been around 14.95%.

They were trying to get you financed or they would have never rolled the car...why are'nt you had at the bank for not buying the loan?

Why did'nt you go get your own financing? Being in the business that your in ,surely you know how to do that?

Why would you sign a contract with "stuff" added to it?

I just dont understand why, once again,the car guy is the bad guy!
Respond to this report!
What's this?

#9 Consumer Comment

Buyer? Beware, tired of the consumers making us out to be the bad guys.

AUTHOR: Keith - (U.S.A.)

As an Automotive Sales Professional, I am so tired of the consumers making us out to be the bad guys.

A 577 credit score is a SECONDARY credit score,your interest rate in the Phoenix market should have been around 14.95%.

They were trying to get you financed or they would have never rolled the car...why are'nt you had at the bank for not buying the loan?

Why did'nt you go get your own financing? Being in the business that your in ,surely you know how to do that?

Why would you sign a contract with "stuff" added to it?

I just dont understand why, once again,the car guy is the bad guy!
Respond to this report!
What's this?

#10 Consumer Comment

Buyer? Beware, tired of the consumers making us out to be the bad guys.

AUTHOR: Keith - (U.S.A.)

As an Automotive Sales Professional, I am so tired of the consumers making us out to be the bad guys.

A 577 credit score is a SECONDARY credit score,your interest rate in the Phoenix market should have been around 14.95%.

They were trying to get you financed or they would have never rolled the car...why are'nt you had at the bank for not buying the loan?

Why did'nt you go get your own financing? Being in the business that your in ,surely you know how to do that?

Why would you sign a contract with "stuff" added to it?

I just dont understand why, once again,the car guy is the bad guy!
Respond to this report!
What's this?

#11 Consumer Comment

Keep the car or sue

AUTHOR: Johnny - (U.S.A.)

Bottom line, they sold you a car under certain terms. They either live by the terms or you sue them. The law always overrides contract language.
Respond to this report!
What's this?

#12 Consumer Suggestion

keep all your paperwork... & DJ your attitude sucks and is typical of most car salesman.

AUTHOR: Kim - (U.S.A.)

Yes people should closely read your their paperwork but that does not mean a dealer has the right to get away with as much as they possibly can in hope that the buyer does not read the fine print.

Keep all your paperwork and in a worse case scenario, you get to drive a car for free for a month. Demand every $$$ back that you put down on that car if they ask for it back.

Car dealers all the time put people in cars without proper financing. That is the truth. A friend of mine bought a minivan through Budget and got financing approved through Zions bank, at a certain interest rate. Everything he thought was in place when all of a sudden 2 months later he was told by Zions that they no longer are doing auto loans and that his loan could not possibly be through them, even had mailed a payment in and the check was cashed. They even mailed him a lien release!!!

Budget then attempted to get him financed through another bank at a highter interest rate and my friend said "no way" since all of his paperwork reflected his loan was through Zions. So here he is, with a minivan, with a lien release faxed to him and Budget demanding he return the van or they will come repo it. This was clearly a Budget and a bank error.

So he told Budget they are not getting the van back, and they had better get him some financing at the rate on the paperwork he had so I think Zions finally went ahead and did the loan at the bank rate on his paperwork.

Car dealers DO make errors. They will do anything possible to get you in a car, make you fall in love with it, so that when your orig loan falls through, you are still willing to pay higher to keep the car. That sucks!!

My friends brother was also SPOTTED by Thorobred Chev in Chandler only this time they waited 30 DAYS to call him and tell him to bring the truck back! His credit sucked, and his income was not the best they should never have given him the truck if they did not have him approved in the first place, bottom line. They also made him pay mileage charges, not sure the details on that never saw the paperwork.
Respond to this report!
What's this?

#13 Consumer Comment

It Is Easier To Buy A House Compared To Buying A Car

AUTHOR: Christopher - (U.S.A.)

I feel sorry for the lady who had to return the new car to the dealership because she couldn't get financed but unfortunately, that's the name of the game. It is so much easier to buy a home compared to buying an automobile for the simple reason that someone's home is typically not going anywhere, unlike an auto that can easily be moved, disguised, altered, etc...

A car dealership also has varying levels of ability when it comes to financing and much of that depeneds upon the F & I person at the dealership; where and whom they have the contacts, who they have close relationships with, what alternative financing sources there are (there are legit financing companies out there that don't charge 18% interest for a car loan), etc...

With this lady's employment history (2 + years on job), assuming steady residence and adequate income to debt ratio, with her financial knowledge she should have been able to obtain reasonable alternative financing.

Therefore it is my opinion the dealership either did not do enough by seeking alternative financing sources or did not know how to obtain this type of financing for these situations (or don't want to deal with it).
Respond to this report!
What's this?

#14 Consumer Suggestion

Conditional Sale Agreement

AUTHOR: E - (U.S.A.)

If you signed a paper saying that the sale was conditional based on the dealership finding financing, there may be hope. I don't know about your state, but here in Texas, those documents are not legally binding and would be thrown out in court. This is because the terms of the conditional agreement contradict the sales contract. In this state, if you sign the contract and they give you the vehicle, its yours.

Dealerships know this but they depend on the fact that attorney's fees can be prohibitively expensive. Enough to keep you from suing. Most people just give up. It's not right and its unethical, but since car dealerships have more money than the average consumer, they get away with it.
Respond to this report!
What's this?

#15 Consumer Comment

thats the business

AUTHOR: Lonnie - (U.S.A.)

Its the business of the dealerships to "spot" deliver there customers. If they didn't then they could potientaly lose customers. You do sign a paper stating that if the dealer can not provide financing for you than you "do" have to bring the vehicle back. As for the doc and warranty, you could have said,"I dont want it." They couldn't have "made" you take it.
Respond to this report!
What's this?

#16 Consumer Comment

Ford Motor Co is waste of time.

AUTHOR: Joe - (U.S.A.)

I was ripped off by a Ford dealership last year. They said they can do nothing since they are independent business. Contact FTC, ATG, and try ripoffrevenge to picket in front of the con artist dealership. Ford does not seem to care what their dealerships put consumers through.
Respond to this report!
What's this?

#17 UPDATE EX-employee responds

sour grapes

AUTHOR: Dj - (U.S.A.)

i am a former employee of sunset ford. i am also a manager in the mortgage lending industry. After reading this complaint, i could only chuckle.

it is unfortunate, that this young lady feels she was taken advantage of, but please - after working at this dealership for more than a year and a half i can guarantee that "david" her salesman and the sales manager, and the finance manager "lou" (if you are going to make a complaint, take the time to learn his name) would not have spent the time to send her home with a car if they didn't believe they could get her financing approved.

in case you don't know this - these 3 do not get paid one penny if you don't buy the car. if they thought you couldn't get financed they would have excused you from the game. there is no reason to waste their time with a customer they can't sell a car too. unfortunately the bank denied all of you. they denied you a car and the employees a paycheck. unfortunately sometimes it happens. wipe the tears from your face and move on.

also - the complaint about not getting a survey. all of your "educated" advisors should know that you won't get one in the mail because you didn't BUY A CAR.

lastly - the repeated comments about the impossibility of something like this happening in the mortgage industry??? that is ridiculous - if you have worked for a broker for 2 years you would know dozens of ways to pull the wool over a customer's eyes.

with all due respect this is just another case of sour grapes. no rip off was attempted here.
Respond to this report!
What's this?

#18 UPDATE Employee

Contact the Consumer Relationship Center

AUTHOR: Ford - (U.S.A.)

The most effective means of bringing your concerns to the attention of Ford Motor Company is by contacting the Consumer Relationship Center at 1-800-392-3673 between the hours of 7 a.m. and 11 p.m. EST weekdays or between 8:30 a.m. and 6 p.m. EST Saturdays.

You also are encouraged to e-mail the CRC at emailfordcrc@ford.com. A consumer relationship representative will respond to your written inquiry within three business days.
Respond to this report!
What's this?

#19 Consumer Suggestion

Diane, I hope you feel this info that I posted will be very helpful to you.

AUTHOR: The Great Thorn - Rip-off Report Consumer Advocate - (U.S.A.)

Diane a fellow advocate in phoenix contacted me about your Rip Off Report. After reading your report, I thought I should post some info that might help you.



Yes, I would have to agree with the other posts on your Rip Off Report. In the real-estate industry this kind of BS does not happen. Car dealers have been doing this "Spot Delivery" or known as a "Yank" for way too long.



Doing some homework for you I went to Ford's web site and they say that Sunset Ford is a Blue Oval dealer. After reading your Rip Off Report, I find Sunset Ford being a Blue Oval dealer very hard to believe. At Ford's web site they have the following posted.



"Blue Oval Certified is all about one thing. Customer Service. It's about doing whatever it takes to make your experience a pleasant one, whether you're coming in to buy or lease a new car or used vehicle, or to get parts or service.



A dealership achieving Blue Oval Certification must commit to our highest standards of customer satisfaction. Recognition as Blue Oval Certified is something for which a dealership must qualify.



When you enter a Ford Dealership displaying the Blue Oval Certified "thumbprint" signature, you can be assured of getting the best customer care possible from every uniquely committed person who'll be serving you."



If this is what Ford uses to determine if a Ford dealer is Blue Oval or not, Makes me think that at Sunset Ford, maybe the unhappy car buyers do not get CSI surveys. Better known as CSI diversion.



So understanding the above, I feel that you might enjoy using the following email list to your advantage. Email these people tell them what you think or feel about Sunset Ford. Here is the list.



John Ochs

jochs@ford.com

Brand(s): Ford Motor Company

Department: New Media Team

1-313-337-3669



Call up Anne here below and ask her for her fax number. Then fax her a "Printer Friendly Version" of your Rip Off Report.



Anne Bork

abork@ford.com

Brand(s): Ford Motor Company

Department: Investor Relations

1-313-323-8221

1-248-539-5560



Nancy Carollo

ncarollo@ford.com

Brand(s): Lincoln, Mercury

Department: Lincoln Mercury

1-949-341-7691

1-949-768-5391



Ellen Dickson

edickson@ford.com

Brand(s): Ford Motor Company

Department: National Communications

1-202-962-5383

1-301-951-9113



Brook Galbraith-Smith

bgalbrai@ford.com

Brand(s): Ford Motor Company

Department: Global News Bureau

1-313-323-0646



Karen Hampton

khampto2@ford.com

Brand(s): Ford Motor Company, Ford

Department: Ford Division

1-313-323-7045

1-313-605-2999



Diane I think that Ford's Investor Relations department needs a copy of your Rip Off Report.



Anne Bork

abork@ford.com

Brand(s): Ford Motor Company

Department: Investor Relations

1-313-323-8221



Diane it might be nice if you send Ford's National Communications department a copy of your Rip Off Report.



Ellen Dickson

edickson@ford.com

Brand(s): Ford Motor Company

Department: National Communications

1-202-962-5383

1-301-951-9113



Ron Iori

riori@ford.com

Brand(s): Ford Motor Company

Department: Global Operations

1-313-3372456

1-313-791-6837



You say in your Report that the F&I guy named Lou printed a theft reg. for $399.50, and a Base care warranty for $783.41 which you say you did not want or ask for. Knowing this, I feel that Daniel Jarvis sure needs to look at this dealer's F&I department and in a big way!



Maybe Ford Motor Crop's Finance department needs to take a look and each car deal this dealers submits for a loan. Remember high pressure tactics will increase one's profit.



Daniel Jarvis

djarvis1@ford.com

Brand(s): Ford Motor Company

Department: Ford Financial

1-313-594-2527

1-313-372-8053

1-313-220-8189



Our Phoenix advocate tells me that this dealer never had a chat with you regarding Ford's CSI survey that you would get.



This sounds and smells very fishy to me. If this dealer wants to keep or really earn the "Blue Oval" status, they would want every car buyer to fill out Ford's CSI survey in a real happy way.



When I bought my wife a new 2003 Ford Sport Trac a few months ago, The dealer seen to it that I got a CSI survey. I am sure that Ford would not want to read what I would have said had I sent it in.



I feel that you need to send a "Printer Friendly Version" of your Rip Off Report to Page Johnson, he sure needs a copy of your Rip Off Report.



Paige Johnson

pjohns29@ford.com

Brand(s): Ford Motor Company

Department: Customer Satisfaction & Technologies

1-313-248-6820

1-248-735-0168

1-313-378-6395



Angela Coletti

acoletti@ford.com

Brand(s): Ford Motor Company

Department: Global News Bureau

1-313-3901759

1-586-296-9596



Diane there is a publication that your normal car buyer has not heard of. This publication is an industry publication about the auto industry. It is called Automotive News. Here is a nice email list that I hope you will use to your ADVANTAGE!



Automotive News Editorial staff



Keith Crain Director kcrain@crain.com

Peter Brown Associate Publisher pbrown@crain.com

Edward Lapham Editor elapham@crain.com

Dave Versical Managing Editor dversical@crain.com

Mary Beth Vander mvanders@crain.com

Anne Wright Asst. Managing EditorServices awright@crain.com

Kathy Jackson kjackson@crain.com

David Sedgwick dsedgwick@crain.com

Dave Guilford dguilford@crain.com

Victor Galvan vgalvan@crain.com

Charles Child cchild@crain.com

Jim Crate jcrate@crain.com

Chaz Osburn cosburn@crain.com

Jack Teahen jteahen@crain.com

Rick Kranz rkranz@crain.com

Jim Treece jtreece@crain.com

Dale Jewett Industry Editor djewett@crain.com

Lindsay Chappell lchappell@crain.com

Sandy Cholette Editorial Assistantscholette@crain.com

Debi Domby Research Assistant ddomby@crain.com



Diane use the above email list and email them all a direct link to your Rip Off Report. If you do it will make us auto advocates happy.



Fire off a copy to New York Times. I am sure my friends would love to read your Rip Off Report.



New York Times main email address is

nytnews@nytimes.com



Their Editors

executive-editor@nytimes.com

managing-editor@nytimes.com



The Newsroom

news-tips@nytimes.com;

the-arts@nytimes.com

bizday@nytimes.com;

national@nytimes.com

washington@nytimes.com



Next I want all who read this Rip Off Report to check out the following web sites and then ask your self one question. What do they all do for car dealers. What kind of product or service to they all sell to car dealers.



Think real hard!!!



Here is the list, Go to them ALL, OK?



www.biggross.com



www.probac.com

www.nationalautotraining.com

www.appliedconcepts.net

www.grantcardone.com

www.davidlewis.com

www.jeffsacksandassociates.com

www.stukertraining.com

www.paulcummings.com

www.nationalautotraining.com

www.tewart.com

www.joeverde.com





I must not forget Diane, I think it would be real nice that Arizona Attorney General's office get a copy of your Rip Off Report, Do you?



Arizona State Offices

Robert Zumoff, Chief Counsel

Consumer Protection and Advocacy Section

Office of the Attorney General

1275 West Washington St.

Phoenix, AZ 85007

602-542-3702

602-542-5763 (consumer information and complaints)

Toll free in AZ: 1-800-352-8431

Fax: 602-542-4579

Web site: www.ag.state.az.us



I hope that all who read what I have posted feel that this info will be helpful.
Respond to this report!
What's this?

#20 Consumer Suggestion

A classic yank...

AUTHOR: Mike - (U.S.A.)

We haven't heard the denoumant yet but it's not looking good. If the dealer is willing to take the car back and refund any down payment then you could walk away from just an attempted rip-off. I'm sure that looking back at it you'd rather not pay $1200 in nonsense add-ons anyway. Do some further research by searching the web for advice on "spot delivery," the formal name of this practice. The car industry is somewhat regulated and spot delivery is illegal in many states. Under some conditions the car may actually be yours and the dealer has to honor the original terms agreed to. What they're counting on of course is that you are so in love with the car that you'll sign anything to keep it.



In the future, realize that you don't need to buy a new car right away after losing one. The cost of renting a car for a week or two while you're shopping (and waiting for the deal to finally be "closed" so you know the car is really yours) is much less than you *will* be ripped off trying to rush things at the dealer. When you come in with an "I need a new car right now" story, everyone's eyes at the dealer light up with big dollar signs.



Also shop for financing by yourself first to see what kind of deal you can really get, especially with weak credit. Ideally you'd avoid the second chapter of rip-offs at the dealer entirely by arriving with financing already arranged. Then you can concentrate completely on the price of the car. Dealers get commisions (i.e. "kickbacks") on financing they arrange so they aren't motivated to do you any favors, indeed quite the opposite.
Respond to this report!
What's this?

#21 Consumer Suggestion

Spot Delivery Strikes Again ..Do not accept delivery of a vehicle until the financing's in place.

AUTHOR: Bob - (U.S.A.)

You, my friend, were "spotted" - given a car before the financing was approved. It's a common practice in states that allow it since it gets you out of the market. If you had to wait for a credit decision, you might shop elsewhere and change your mind.



While some dealers "spot" with the intention of jacking you up for more money later, others really think they can get you financed. No great benefit to them if you return the now used car with a large number of miles. It will surely hurt the sales price since it will either be a "demo" or used depending on state titling.



The suggestion here is one I always use myself. Do not accept delivery of a vehicle until the financing's in place. Especially if you know you have a credit problem, don't accept a "spot" delivery.



You don't have to take the car home until you're ready (financing is approved). Yes, it's tempting, but can backfire.



If you return the car, be sure any down payment/trade is returned to you at the time you give back the Mustang.
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.