• Report: #1029165

Complaint Review: Sunset Group, Resort Management International, Sunset Hotel, Sunset Lagoon, Sunset Fisherman

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  • Submitted: Fri, November 14, 2008
  • Updated: Tue, May 19, 2009

  • Reported By:Cambridge Massachusetts
Sunset Group, Resort Management International, Sunset Hotel, Sunset Lagoon, Sunset Fisherman
sunsethotels.net Nationwide U.S.A.

Sunset Group, Resort Management International, Sunset Hotel, Sunset Lagoon, Sunset Fisherman They never return voicemails or emails. Very RUDE AND UNPROFESSIONAL!!! Cancun Internet

*Consumer Comment: customer service at royal sunset

*Consumer Comment: customer service at royal sunset

*Consumer Comment: customer service at royal sunset

*Consumer Comment: customer service at royal sunset

*Consumer Comment: Customer Service

*UPDATE Employee: We are in the process of working with both owners of membership.

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I purchased the membership with a friend back in MAY of 2008. After paying $1800 for a down payment and all monthly bills i have decided top end my membership because my hours were cut at work and also doing my grad school internship. I have REPEATEDLY called and emailed asking for my membership to be cancelled.

A representative explained that i would not receive any money back. Ofocurse i would have hoped i'd be reembursed but at this point i just want to stop having to pay them and be done with them, whiel keeping my credit in tact. She told me that i would know the answer in two weeks tops.

WELL, it has been over a month and a half, no reply from ANYONE! I constantly leave voicemails on the voicemail only line and send emails atleast 3xs a week (which i have saved)!! Absolutely ridiculous!!! I was told that in order to keep my credit intact i woudl have to continue to make my monthly payments until a decision is made. THIS IS WHY THEY WONT GIVE ME AN ANSWER!!! They want to continue taking my money.

i have worked very hard to get my credit in good standing and to know that this may effect it is just unfair. Also, the fact that they only have a toll free 1800 number for reservations but not for any customer service/complaints proves they are a rip off.
DONT PURCAHSE ANYTHING FROM THIS ESTABLISHMENT!!!

Carmela
Cambridge, Massachusetts
U.S.A.

This report was posted on Ripoff Report on 11/14/2008 09:47 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sunset-Group-Resort-Management-International-Sunset-Hotel-Sunset-Lagoon-Sunset-Fisherman/nationwide/Sunset-Group-Resort-Management-International-Sunset-Hotel-Sunset-Lagoon-Sunset-Fisherm-1029165. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 6Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

customer service at royal sunset

AUTHOR: Asmah - (U.S.A.)

there is a toll free # for customer service issues. I call it whenever i have an issue and always get to speak to someone. are you sure you're calling the right department? I got to speak to many of the reps there since i've been with them for a few years now. they have been good so far.
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#2 Consumer Comment

customer service at royal sunset

AUTHOR: Asmah - (U.S.A.)

there is a toll free # for customer service issues. I call it whenever i have an issue and always get to speak to someone. are you sure you're calling the right department? I got to speak to many of the reps there since i've been with them for a few years now. they have been good so far.
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#3 Consumer Comment

customer service at royal sunset

AUTHOR: Asmah - (U.S.A.)

there is a toll free # for customer service issues. I call it whenever i have an issue and always get to speak to someone. are you sure you're calling the right department? I got to speak to many of the reps there since i've been with them for a few years now. they have been good so far.
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#4 Consumer Comment

customer service at royal sunset

AUTHOR: Asmah - (U.S.A.)

there is a toll free # for customer service issues. I call it whenever i have an issue and always get to speak to someone. are you sure you're calling the right department? I got to speak to many of the reps there since i've been with them for a few years now. they have been good so far.
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#5 Consumer Comment

Customer Service

AUTHOR: Nadiya - (U.S.A.)

I'm really surprised to hear this. Everytime i call them i'm able to speak to someone of power. And i call the 800#. They have been very helpful and understanding.
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#6 UPDATE Employee

We are in the process of working with both owners of membership.

AUTHOR: Quality Assurance & Resolution - (Mexico)

In this case there are two owners involved in this contract in which we have to consider both of there intentions before finalizing the decision to forfeit the already paid amount and cancel the contract. Even though nothing has been finalized we have been in constant contact with the members and are still in the process of working with them.
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