I want everyone going to Cancun, Mexico to be aware of the dishonest sales practice being used by Sunset Group. They also operate a few other hotels in the area, Sunset Lagoon, Royal Sunset Beach and Fishermans Village.
I vacationed in Cancun mid February and attended a timeshare presentation that was only supposed to last 90 minutes at the Sunset Lagoon. A few hours later I found myself at the Royal Sunset Beach, in the Sales office surrounded by other tourists getting the hard-sell.
They repeatedly told me how great an investment this timeshare was. How they will rent out my timeshare for $1500/week. They also tell these fantastic tales how the value of the timeshare appreciates 10-15% a year. These claims are far from the truth.
After 6 hours of listening to their high pressure pitch, they finally broke me and I ended up paying 30,000 for a two bedroom, two weeks per year. They also gave me eight corporate weeks. I walked out of there, feeling relieved just to leave.
After researching the Internet in Mexico, I found out that timeshares depreciate immediately. There are people that cant even give these things away. I also found numerous complaints against this company and feeling deceived, I immediately tried to cancel my contract.
Three days after signing my contract, I tried to cancel it. I spoke to the sales manager Brendon Rosberg and Alberto Benray. They refused to accept my letter stating that I waived my 5 day right to cancel, which is illegal. They then proceeded to threaten me with a lawsuit. They said I could only downgrade my timeshare. They intimidated me to reduce the weeks to one week per year and cancel the yacht club access.
I still wanted to terminate my contract. I then proceeded to send a cancellation email to firstname.lastname@example.org and also followed it up with certified mail within the 5 Day Period.
To this day, I have only been in contact with Jennifer, who wont cancel my contract. I plan on seeking legal help and help from the Mexican and US government. Im not going to stop until I get my money back. I also want to get the word out that these people CAN NOT be trusted.
I will continue to update this site with any new information.