Evidently I have been a victim of the same timeshare scam that numerous others on this site have complained about. I purchased a timeshare from Sunset Group at Fisherman's Village in Playa del Carmen a year ago. I was informed by the salesman that there was a no cancellation policy. However, after returning the the U.S., I began having second thoughts and attempted to cancel my contract to no avail. I discovered that the no cancellation policy was a lie, and in fact, illegal in Mexico.
Immediately upon returning to the U.S., I attempted to contact Sunset Group regarding cancellation of the contract. However, Sunset Group refused to return my phone calls or answer my e-mails. In fact, the contact information I was initially provided - telephone numbers, e-mail addresses, and even web site - are obsolete or were false to begin with.
I finally located a new website through internet searching (www.sunsetworld.net), but they as well refuse to respond to my e-mails. Through my numerous searches, I eventually contacted a Rosalie Silva in the legal department, but she refused to help me with the cancellation stating I was past the legal time frame and threatened to turn me over to a collection agency.
Well, of course I was past the time frame because they planned it that way when they deliberately gave me erroneous contact information! Then she claimed I had received a welcome packet with all the necessary information, but it came MONTHS after the transaction MUCH too late to be within the legal cancellation period.
When I try to contact reservations, they say they cannot help me. I was also promised that my unused weeks would be rented out (like everyone else), which in effect, would pay for my timeshare. I have not seen one dime in payment of any sort from Sunset. Yet I have also been unable to reserve or use the timeshare that I am now out almost $16,000 for - the same timeshare that I am now told is being sold for thousands less!
I have managed to stop payment on the account until the issue is resolved, but I am still out the $10,000 deposit plus what I paid in fees for over a year. Any parties with information regarding pursuing a class action law suit, please contact me immediately! Someone has to stop this company from stealing thousands, maybe even millions, of dollars from innocent Americans. If you have any further information regarding Sunset Group, I would be interested as well.
Note: I have detailed instructions from the U.S. embassy in Mexico regarding how to cancel this contract and demand repayment of all funds with their assistance. It has not been especially successful for most, but we have to keep trying. Feel free to contact me if you also need this information.