• Report: #597640

Complaint Review: Sunset Group - Sunset Lagoon - Royal Sunset

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  • Submitted: Wed, April 28, 2010
  • Updated: Wed, February 16, 2011

  • Reported By: John — Middle Georgia United States of America
Sunset Group - Sunset Lagoon - Royal Sunset
Blvd. Kukulcan Km. 10, Lote 13-B, Zona Hotelera Cancun, Select State/Province Mexico

Sunset Group - Sunset Lagoon - Royal Sunset ot Us Tooo! Cancun, Mexico

*Consumer Suggestion: Mexican Timeshare Solutions

*Author of original report: Cesar Paredes can fix your Sunset Problems

*Author of original report: Sunset is stepping up to make it right!

*Consumer Comment: same story 11 years later

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My wife and I went to Cancun in the late 1990's, wound up at the Suset Lagoon through one of the street vendors, yeah I know what your thinking, anyhow it was a long drawn out process, toured the two resorts, set through a long sales promotion, lots of loud music, clapping, so on and so fourth.  We wound up buying the studio package, opened up the RCI account for exchanges. It was difficult to get Sunset to deposit time with RCI, you would have to call out to Mexico, then you were trying to deal with someone who spoke broken english, but we were able to get it done for the first three or four years, then they quit, call and called them, went back to Cancun went by there offices, we were assured that our time would be deposited, by this time they were behind a couple of years or so, we continued to pay yearly upkeep fees, still no timeshare deposits with RCI, and all the while we were still having to pay membership fees with RCI.  They had a hurricane come through Cancun, they sent us a bill for an extra upkeep fee for that, so we finally just quit paying there fees, they continued to send yearly bills through the mail, and through our e-mail, I always sent them back stating that if they would deposit our time I would gladly pay them, never a response.  Told the wife I guess we were out of our money, like most everyone else we had paid in full with a credit card, so all of that was lost, plus the upkeep fees were lost, money paid to RCI was lost, thought that was the end of until a couple of weeks ago when a collection agency started calling.........LOL.  Filed complaint with the BBB, found this web site, which has several complaints in it, found other sites with the same, even found a web site called sunsetscam.com, so I guess the moral of the story is BUYER BEWARE.

This report was posted on Ripoff Report on 04/28/2010 01:29 AM and is a permanent record located here: http://www.ripoffreport.com/r/Sunset-Group-Sunset-Lagoon-Royal-Sunset/Cancun-Select-StateProvince-/Sunset-Group-Sunset-Lagoon-Royal-Sunset-ot-Us-Tooo-Cancun-Mexico-597640. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

Mexican Timeshare Solutions

AUTHOR: Customer Service - (Mexico)

Dear Timeshare Owners, 
 
We invite you to get to know our services at G&G Mexican Timeshare Solutions.
We are a Mexican based company that specializes in cancelling contracts purchased
under fraudulent premises. We offer free consultations to anybody interested in our
services to discuss the details of their case.  We are empathetic to victimized
consumers and we work on a contingency basis; which means no upfront fees,
and if we don't achieve results, you don't pay us a cent.  We look forward to
helping you in your claim.  
Customer Service,  
info @ timesharescam.com  
1 888 275-3595 
timesharescam.com
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#2 Author of original report

Cesar Paredes can fix your Sunset Problems

AUTHOR: John - (United States of America)

 

Sunset has made everything right, Cesar Paredes is the guy you will need to talk to if you want a resolution to yours problems. This guy is awsome, you can reach him at 1-866-760-1842 ext. 270                       

 

 

 

 

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#3 Author of original report

Sunset is stepping up to make it right!

AUTHOR: John - (United States of America)

Ok here's the update as of today (5/13/10), Sunset has been in touch with me since filing this report, I talked to a guy named Cesear with the Sunset group, we went over the account, and he made me a decent proposal.  Anywho I will let you know how it works out, should know something for sure in a few days.  If it works out as it should I will post this guys number and maybe he can help some of you also.  Thanks
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#4 Consumer Comment

same story 11 years later

AUTHOR: pinky - (United States of America)

the only reasons this company is still in business is , because of there  LIES

a bought 6 years , they turned me over to collections , never got my weeks , and payed alot of money

i had a list( contacts also of about 1,000 people that had also beened SCAMMED by them

they take your money  , and do not give it back , and they open new companies in florida,  to take the place of RCI  , so you can  not get yours weeks

they are rich because of us all, the people , that have treatened , and tried to ruin  our credit   THE PLACE IS NOT EVEN THAT GREAT

 

IF YOU  ARE STUPID , LIKE THE REST OF US  GO AHEAD AND BUY FROM THIS COMPANY !!!!!!!!!!!!!

PINKY

CHICAGO          SO FROM YOUR LETTER  , THEY HAVE BEEN DOING THIS ,FOR 15 YEARS OR BETTER,  THATS WHY THEY ARE DRIVING THE MERCEDES NOT US

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