• Report: #994752

Complaint Review: Sunset Group

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  • Submitted: Thu, January 10, 2013
  • Updated: Fri, January 11, 2013

  • Reported By: Holly — Alberta Canada
Sunset Group
Av. Xpuhil No.3 Suite 588,S.M.27, CP Cancun, Select State/Province United States of America

Sunset Group Sunset Lagoon, Sunset, RCI, Royal Sunset, Promotora Cancun Sunset Clubs, Grupo Sunset Lied, Scammed and Did not Hold up to their Contract!Lied, Lied and Lied Cancun, Other

*General Comment: Same situation here with a Royal Elite timeshare

*UPDATE Employee: We appreciate all feedback

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Me and my husband bought a timeshare from Sunset Group after 7 hourse of presentation, frustration and our rejection. Finally we gave in and signed up with them. We decided to cancel after 3 days but as it was our departure date and we only had a couple of hours, we hand-wrote our letter of cancellation (4 copies of it) and took it to the sales person who was representing Sunset at Sunset Lagoon where we were staying.
He told us that we had waived our right to cancel within the 5 days and that if we officially sent the letter in, there would be a freeze on our timeshare!! We later found out it was all a big fat LIE! He also promised that Sunset would buy it back from us after one year at the same price we paid which again turned out to be a bunch of lies!

STAY AWAY FROM SUNSET and Don't even get tricked into attending the presentation.
STAY AWAY
STAY AWAY
STAY AWAY

This report was posted on Ripoff Report on 01/10/2013 03:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sunset-Group/Cancun-Select-StateProvince-/Sunset-Group-Sunset-Lagoon-Sunset-RCI-Royal-Sunset-Promotora-Cancun-Sunset-Clubs-Grup-994752. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 General Comment

Same situation here with a Royal Elite timeshare

AUTHOR: Brad304 - ()

Have you accomplished to get your deposit back? I purchased a Royal Elite timeshare last year and I'm having exactly the same problem, I was trying to get a final resolution working on my own, but I think it's time to file a complaint with PROFECO (The Mexico's Consumer Protection Agency) maybe you should do the same thing

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#2 UPDATE Employee

We appreciate all feedback

AUTHOR: Quality assurance & resolution - (Mexico)

Dear Guest, thank you for taking the time to write on this forum.  Any opportunity for improvement is much appreciated and embraced by our company.  We regret hearing your experience with our group has not been a pleasant one, however our bilingual member support services team is avaiable for you to contact in order to reach an prompt and amicable solution to your concerns.  Please contact us at your earliest convenience. 

Please rest assured that Club Sunset has been in business for over 20 years, we abide by all the laws we are governed by and  and take pride in providing our memberswith an excellent product and award winning service.

Once again thank you for your comments and we are looking forward to hearing from you.

 
 
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