- Report: #333777
Report - Rebuttal - Arbitrate
Complaint Review: Sunset Group
Sunset Group444 Brickell Ave Suite 51 Miami, Florida U.S.A.
Sunset Group; Arturo Marroquin V.L.O Officer, Barry Myatt In House Manager, Octavio De La Canal Sales Manager And Crystal John Sales Representative December 07, I purchased a timeshare at Sunset Lagoon resort. I didn't know I'd been scammed until Feb. 08, when they told me that what they had guaranteed was not what I purchased. This is the story of an honest American citizen's fight against Mexican timeshare thieves and Bank of America Miami Florida
*UPDATE Employee: Our side of the story
*Consumer Comment: Dealt with Sunset Group and didn't have any problems
*Consumer Comment: When are people going to learn --TIMESHARES ARE A RIP-OFF!
*Consumer Comment: How can we help?
*Author of original report: Sunset Group
Still believing we got a great deal we came home and wrote a check for 14,000.00 thinking we only had 3,230.31 owed. PS never knew they issued me a different Bank of America VISA card until I arrived home. Still no light bulb goes off I'm thinking my credit line was not high enough, so that was the reason for the card change.
Then February came and on my other VISA card came the monthly charges; One for 352.25 for time share and second 190.20 for the yacht club. This is when communication started with Sunset Group and customer service. All stating I needed to pay. It was our understanding they were two separate memberships but we they were the finial price we had agreed on at the time of the sale. I could never get anyone to communicate via email or phone. I called five times on a Friday and was told Barry Myatt was busy and would call me back when he was finished with his customer. This went on for three hours when the last call I was told he was gone for the day.
This is when I got the brain storm if Sunset Group could buy out Mayan then why cant Mayan buy out Sunset to help get us out of this nightmare. This is when I found out they never bought out the Mayan time share.
Next I went to Bank of America for assistance since they are involved in this indirectly since I ended up with two VISA Bank of America charge cards. I have been in dispute since February and still no resolution.
My solution was to get rid of both cards and now block all messages from Sunset Group. Sunset is only looking for money not resolution. I am very disappointed not only that I have been taken for a ride in Mexico but Bank of America is aiding this company by issuing out VISA cards at the time of the sale.
I was really beating myself up for being so stupid and getting scammed. After going online I see I am not alone and only hope others can learn from my mistake and not buy time share without doing some investigating before purchase.
Santa Fe, Texas
This report was posted on Ripoff Report on 05/20/2008 01:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sunset-Group/Miami-Florida-33131-2492/Sunset-Group-Arturo-Marroquin-VLO-Officer-Barry-Myatt-In-House-Manager-Octavio-De-La-333777. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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