• Report: #559408

Complaint Review: Sunstate Movers & Storage

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  • Submitted: Sun, January 24, 2010
  • Updated: Fri, March 12, 2010

  • Reported By: kethy — tampa Florida United States of America
Sunstate Movers & Storage
2812 Broadway Center Blvd brandon, Florida United States of America

Sunstate Movers & Storage, STOLE BELONGINGS STAY AWAY, STAY AWAY from SUNSTATE MOVERS THE STOLE MY BELONGINGS. brandon , Florida

*REBUTTAL Owner of company: Response from SunState Customer Service

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These people are a nightmare. They totally scammed my elderly parents, who hired them to move their stuff out of their home to my home. My parents originally hired Sunstate Movers, who portrayed themselves as a fullservice moving company. They came with a Sunstate labelled van and took the furniture. When the stuff finally showed up -- days late -- it was in a van labelled Mega Movers. They charged us extra because they didn't want to pull their van up our driveway because they were loaded so heavily with many so other people's things that they were afraid the thing would tip over if they went onto the shoulder of the road. They weren't kidding, as we found out when they finally unloaded the furniture: every item was damaged and about half of them were pretty near totally destroyed. I've never seen anything like it. I can't even imagine what they DID to the stuff. Dropped it out of buildings?? Two sofas and two chairs were shipped -- all four had their frames completely crushed by having had other furniture piled on top of them. A table arrived with two legs literally BROKEN off.


One of the sofas was mysteriously missing all its cushions(?!!) Almost everything else had numerous dents and scratches and scrapes. The guys who delivered it told us all this wasn't their fault because they were contractors for "Mega Movers" -- a completely separate company from "Sunstate." But in fact they appear to be the same company and appear to have pulled this trick with other people whose furniture they've trashed. They must be so used to dealing with angry customers that they have a well-practiced shtick for being able to sneak out the door without getting blamed for it. They told us to make an insurance claim -- but when we spoke to my parents it turned out that the insurance "policy" on the move was ridiculous, with a dollar per pound limit that wouldn't repay anything except yard sale junk. Awful! I hope other people considering this company read the numerous online warnings first. And I feel awful that my parents got so badly scammed by these clowns. Please don't ship ANYTHING with either Sunstate or Mega Movers. You'd be better off holding a yard sale -- at least that way your stuff would be going to somone who will use it, rather than being destroyed by these crooks!


This report was posted on Ripoff Report on 01/24/2010 07:07 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sunstate-Movers-Storage/brandon-Florida-33510/Sunstate-Movers-Storage-STOLE-BELONGINGS-STAY-AWAY-STAY-AWAY-from-SUNSTATE-MOVERS-THE-559408. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 REBUTTAL Owner of company

Response from SunState Customer Service

AUTHOR: Customer Relations - (USA)

When reading a negative review regarding SunState Movers & Storage, or any other business for that matter; please be aware that there are always two sides to every story and you, as the reader, are getting only one side of the story. As a professional; SunState Movers does not feel it is appropriate to post information on any site that may reflect badly on any of its customers, even a customer who is dissatisfied. We are happy to state that we complete over 500 moves each month and are proud of our 99.5 percent customer satisfaction rate. This being said, we are still committed to making every reasonable effort to resolve any dissatisfaction from the other 0.5 percent.
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