• Report: #240856

Complaint Review: Sunstate Rentals, AAA Sunstate, Linda Hennis-Saavedra

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  • Submitted: Mon, March 26, 2007
  • Updated: Sat, October 27, 2012

  • Reported By:Acworth Georgia
Sunstate Rentals, AAA Sunstate, Linda Hennis-Saavedra
16908 High Grove Blvd Suite C Clermont, Florida U.S.A.
  • Phone: 352-242-0351
  • Web:
  • Category: Lodging

Sunstate Sunstate Rentals, Linda Hennis-Saavedra Provides false damage reports, lies to owners to keep deposits, charges fees for imaginary damage Ripoff Clermont Florida

*REBUTTAL Owner of company: New Owner

*General Comment: Sunstaterental

*Author of original report: Owner resolved

*Author of original report: Company refuses to furnish proof

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Arrived at rental villa to find it wasn't clean. We called the management service who came and vacuumed but did not clean further. There were bodily secretions and hairs found throughout the house, as were headlice. Food remains were in the kitchen, there were no clean towels or sheets.

After check-out we received a nasty letter from the villa owner in the UK. The management company said there was damage that we had not caused, and said we had more than the legal occupancy limit staying in the home. At no time did anyone aside from myself and my young children stay in the villa!

The company had entered the home several days into our visit, when it had that "lived in" look and took photographs. Sunstate then sent those to the owner saying that is the condition in which we left the house. This is not so as the items seen in the photographs are now in my home, 10 hours north of the rental villa!

Sunstate even told the owners we left piles of vomit behind!!!

Meg
Acworth, Georgia
U.S.A.

This report was posted on Ripoff Report on 03/26/2007 03:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/Sunstate-Rentals-AAA-Sunstate-Linda-Hennis-Saavedra/Clermont-Florida-34714/Sunstate-Sunstate-Rentals-Linda-Hennis-Saavedra-Provides-false-damage-reports-lies-to-ow-240856. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
0Author 3Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

New Owner

AUTHOR: new owner - ()

 Linda Hennis-Saavedra sold AAA Sunstate in Sept 2007

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#2 General Comment

Sunstaterental

AUTHOR: Karen - (United Kingdom)

Is this the same company where Scott Bangor runs it ?.
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#3 Author of original report

Owner resolved

AUTHOR: Meg - (U.S.A.)

The mgmt company says the owner was charged for the issues they claim, however they still refuse to provide actual proof of the damages or invoices to show that there was extra cleaning done to the house after we left. They also refuse to tell me what they told the house owner about the state of the house.

The owner of the home has contacted me, and after I provided proof that the house was not left damaged, she will not be charging above the security deposit.

I asked the owner for proof of the services but she could not provide that, she simply stated in an email what the extra charges were. Included was a travel fee for the management company to travel to the house to clean it, isn't that the JOB of the mgmt company, to travel to the house??

Since the owner has decided not to charge extra I am dropping the entire situation now, though I still would like to see actual, real proof of the damage they are stating.
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#4 Author of original report

Company refuses to furnish proof

AUTHOR: Meg - (U.S.A.)

After I was able to prove that the company did not provide the villa owner with correct information the company refuses to deal with me and send proof of any problems.
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