- Report: #1036913
Report - Rebuttal - Arbitrate
Complaint Review: Suntrup Kia West County
Suntrup Kia West County14116 Manchester Rd. Ballwin, Missouri United States of America
Suntrup Kia West County Conniving...Lieing...Disrespectful...A Joke! Ballwin, Missouri
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We waited and waited for our paperwork to register the car, for about 3 weeks and 1 week until our temp tag expired. We called a few times and was told it was processing or whatever they said it was doing. Finnally a few days from our temp tag expiring and leaving multiple messages and getting calls back saying "I'll look into it and call you back as soon as possible" and never getting calls back, I had my wife call. She finnally got an answer and was told the title for the car was lost and they had applied for a duplicate copy...a week before we had to have it registered, but we were never called and informed that this was the problem. Instead of continueing the pointless voicemails being left, we drove up there right after we found out about the title and brought my father so they would stop pushing around a 24 year old married couple. Which was the case the whole time, they did whatever they wanted because we were young and that was extremey obvious. When we got there the manager came out and talked to us and as soon as I said something about the title being lost, he said "we never said the title was lost." Funny because we just got off the phone with a guy saying it was lost! So they sold us a car with a lost title and decided not to ever tell us and got all defensive when we drove up their to address it. On top of that they only gave us one key for the car, its a simple key no chip in it, and when we asked about another key they said yeah we can get you another key for $20. Gimme a freakin break dude!!
Finnaly after 6 weeks of leaving the lot with this car, we got the title and most paperwork (we had to get emissions done ourselves) we went to the credit union ourselves to get the loan, made sure none of the extra charges they wanted to add into the contract were not on there and are getting a check to bring to the dealership to get this whole ordeal finally finished. After being treated like idiots and waiting and not getting called back and lied to about a missing title and wanting to charge us $20 for a key and did I mention not getting called back, oh and having to drive up there once a week to actually get anywhere with anything...we wouldn't buy a car from them again if they paid us to take it off the lot. NEVER! BEWARE!
This report was posted on Ripoff Report on 03/21/2013 09:18 PM and is a permanent record located here: http://www.ripoffreport.com/r/Suntrup-Kia-West-County/Ballwin-Missouri-63011/Suntrup-Kia-West-County-ConnivingLieingDisrespectfulA-Joke-Ballwin-Missouri-1036913. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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