ED Magedson – Founder
Suntrust Bank1109 Murfreesboro Rd. Franklin, Tennessee USA
Suntrust Bank (Representative Ashleigh and Branch Manager aka. Male Jerk) Victimizes with Ignorance, Dereliction, and/or Malfeasance Franklin Tennessee
I am reporting an unfortunate incident regarding a pending car loan. I met with a representative and obtained a pre-qualification for a car loan. As I needed to move on the vehicle quickly, it was more convenient for me to make a cash purchase on the vehicle and sequence the loan finalization afterwards. I specifically asked the representative if the order of purchase/loan would have potential to impact the terms being quoted. I was told definitively that the only impact could be that the amount available for the loan could be slightly diminished. I inquitred SPECIFICALLY if the loan rate quoted could be impacted negatively, and was assured this was not the case. The loan department then followed up as part of the approval process and suggested that the order could impact the interest rate on the loan. I immediately called the representative who once again EMPHATICALLY reassured me this was not the case, that if I obtained the loan within 3-4 weeks after buying the vehicle it would still be considered a purchase loan and subject to the same rate.
Relying on this information, I obtained the title from the county clerk and, upon receipt and subsequent attempt to complete the loan, was quoted an interest rate more than double what I was told originally, with the reason being given that it is not a purchase loan. I have not spoken with Ashleigh, but did receive a follow up call from the manager. He could not have been less helpful, refusing to do anything to acknowledge culpability or mitigate their mistake. I even suggested he could listen to the "recording for training and quality purchases" of Ashleigh and my phone conversation (after the first loan department contact) and he said they don't really record at the branch. How convenient. I am going to close my accounts at Suntrust, make additional report to the state attorney general, and will contact an attorney. I am sure there is legal theory to award compensatory damages (as my financial position was negatively impacted by their lack of knowledge and/or deceit) but the level of damage would not make litigation pracicable if that is the only available remedy. Perhaps a lawyer might be willing to take the case on contingency if they have liability for punitive damages. Whatever the resolution of a potential civil case, I can in complete candor and without reservation say this episode represents the lowest level of customer service and derth of professionalism I have ever had the misfortune to encounter in dealing with a financial institution. I would certainly counsel anyone against considering service from this institution.
This report was posted on Ripoff Report on 09/18/2013 07:30 AM and is a permanent record located here: http://www.ripoffreport.com/r/Suntrust-Bank/Franklin-Tennessee/Suntrust-Bank-Representative-Ashleigh-and-Branch-Manager-aka-Male-Jerk-Victimizes-with-1085421. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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