• Report: #313689

Complaint Review: Suntrust Bank

  • Submitted: Sat, March 01, 2008
  • Updated: Tue, June 10, 2008

  • Reported By:la plata Maryland
Suntrust Bank
1001 Semmes Avenue Richmond, Virginia U.S.A.
  • Phone: 800-211-9625
  • Web:
  • Category: Banks

Suntrust Bank Loss Prevention Illegal debit of over $18,000 from accounts that were unauthorized! Richmond Virginia

*Consumer Comment: SunTrust doesn't obey the law

*Consumer Comment: Additional tidbit I forgot to add

*Consumer Comment: Home Owner's Beware of AJK Home Improvements!!!

*Consumer Comment: Home Owner's Beware of AJK Home Improvements!!!

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We are a Small Home improvments company with only 2 employees. We bought a new truck in April of 06, and made all the payments up till oct of 07. (Client that we had done work for stopped paying us to do the job)Bank sent out notices that they could repo the vehilce, Nov 21,2007 day before thanksgiving they repo'd the truck.. Family from outta town, everyone here noticed someone getting into the truck to start it. (now the truck had a 7x14 trailer attached to it) Repo company had the worng key to start the truck with, so being gratious I canceided and gave them a key that would work in lieu of taking the trailer that was on the trcuk. Well push came to shove and we tried to pay the amount owed to SUNTRUST and they refused to accept it, They wanted the full balance which was 40k+... No biggie, they claimed they would sell it at auction on Dec 21, 2007 at Fredricksburg auto auction.. It never made it to the auction block. Get another letter in the mail stating that the 5th of Jan the truck was to be auctioned off again.

Ok ... Get a letter in the mail on Jan 28th that the truck was sold for 21,600. which left a balance of 23k+... We contacted them about it, and were trying to come up with a viable solution for payback. On January 24th of 2008 SUNTRUST BANK TOOK A CD (cash deposit) that was not mine. (the cd belongs to my mother and father and in case of anything happening to them i was the beneficiary) In the amount of $4,600.00+.. We recleved a letter in the mail on 2/18/2008 stating that they wanted to make arrangements of $400.00 a month and that the 1st payment was to be taken out on 3/3/2008. I was told by the bank tellar that money from a 15k deposit was clearing on 2/29/2008. I went to home depot to purchase 3200.00 worth of materials only to find out that my card was declined...

I called Suntrust and they said there is NO MONEY in the account. SO HOW EMBARRASED AM I AT THIS POINT! ... NO MONEY TO CONTINUE ON THE JOB, NO MONEY TO PAY EMPLOYEE. IM AT A POINT WHERE TODAY I HAD TO TAKE A 2k LOSS On selling MY BOAT to help cover costs..

On 2/29/2008 Suntrust removed $13,894.00 from my checking account and left me with .75 in the account! I called and they said that THEY HAVE LEGAL RECOURSE TO REMOVE MONEY HOW THEY SEEM FIT. WE OWED THEM A DEBT AND THEY INFORCED A FULL PAYMENT OF THE SAID SUM. THEY HELD A 15k CHECK FROM CLEARING. What am I TO DO BESIDES FACE BANKRUPSY?

IS THIS LEGAL AND LEGIT??????

HELP ME AND MY BUSINESS FROM THE TYRANT SUNTRUST!

Arthur
la plata, Maryland
U.S.A.

This report was posted on Ripoff Report on 03/01/2008 02:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/Suntrust-Bank/Richmond-Virginia-23224/Suntrust-Bank-Loss-Prevention-Illegal-debit-of-over-18000-from-accounts-that-were-unauth-313689. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

SunTrust doesn't obey the law

AUTHOR: Harry - (U.S.A.)

Banks are required by law to investigate unathorized transactions, SunTrust does not, and as a result, has been sued by several consumers because of this.
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#2 Consumer Comment

Additional tidbit I forgot to add

AUTHOR: Victim Of A Con Artist - (U.S.A.)

Forgot to note:

The truck described above was not repo'd in November as Mr. King claims. He was still driving this truck to our jobsite during Feb. 08. Am I to assume that he offered SunTrust the initial check we gave him in December 07 to begin our job?

I have spoken with the homeowner he is referring to regarding the money he is owed - He was fired from that job and the homeowners suffered a loss totaling a few thousand dollars having to repair Mr. King's poor quality of work.
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#3 Consumer Comment

Home Owner's Beware of AJK Home Improvements!!!

AUTHOR: Victim Of A Con Artist - (U.S.A.)

Yes, Arthur, it is legal and legit for Suntrust to take money from your account - read the fine print. If you paid them as promised, they wouldn't have taken the $15K we gave you for our detached garage.

Now my questions to you:

Is it legal and legit for you to write checks to seven sub-contractors hired for our job off of this Suntrust account even though you do not have sufficient funds to cover them?

Is it legal and legit for you to take a substantial amount from me and my husband to complete a garage knowing you were never planning on finishing it? On top of it, the small amount of work you did is incorrect and does not match the drawings agreed upon during contract negotiation. Instead of the money I provided you being utilized to complete my garage, it has paid off a personal debt of yours.

You are costing families THOUSANDS of dollars. It's people like you that take jobs from legitimate, honest contractors and cause homeowners to suffer financial difficulties.
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#4 Consumer Comment

Home Owner's Beware of AJK Home Improvements!!!

AUTHOR: Victim Of A Con Artist - (U.S.A.)

Yes, Arthur, it is legal and legit for Suntrust to take money from your account - read the fine print. If you paid them as promised, they wouldn't have taken the $15K we gave you for our detached garage.

Now my questions to you:

Is it legal and legit for you to write checks to seven sub-contractors hired for our job off of this Suntrust account even though you do not have sufficient funds to cover them?

Is it legal and legit for you to take a substantial amount from me and my husband to complete a garage knowing you were never planning on finishing it? On top of it, the small amount of work you did is incorrect and does not match the drawings agreed upon during contract negotiation. Instead of the money I provided you being utilized to complete my garage, it has paid off a personal debt of yours.

You are costing families THOUSANDS of dollars. It's people like you that take jobs from legitimate, honest contractors and cause homeowners to suffer financial difficulties.
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