- Report: #778263
Report - Rebuttal - Arbitrate
Complaint Review: Suntrust Bank
Suntrust Bank4315 Picket Road Saint Joseph, Missouri United States of America
Suntrust Bank SST Inc. Repossession With Proof Of Payment Saint Joseph, Missouri
*Consumer Comment: Really Bad Idea.
*Consumer Comment: Have you gone through the top?
*General Comment: Hope this helps
*Consumer Comment: Here goes suntrust bank ruining another person's life by wrongfully taking their care suntrust should be investgated for bad business practices suntrust and hsbc are horried banks
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I originally recieved my auto financing through M&I Bank. After about 8 months, I received notification that they had sold my loan to Suntrust. I began making my payments to Suntrust as instructed by M&I bank. Having recieved no communication from Suntrust, everything appears to be seamless. I even have a copy of my credit report from August showing that my car payment was never late, and current.
On September 11th, my car is repossessed. I thought it had been stolen, having made all of my payments, in addition to having electronic copies of the cancelled checks. It turns out that Suntrust claimed to have no record of several payments. This could be believable, but my cancelled checks have their employees handwriting on the checks referrencing my account number. After explaining to their less than helpful repo department that I had copies of the cancelled checks, they informed me that even if it was an error on their part, I was still responsible for the repossession fees, late charges, etc. to the tune of about $2000.
I am about to pay the money to retrieve my vehicle, but cannot wait to see if I have legal recourse against them. Just another example of how we are no longer customers. We, and all of our possesions, are just numbers on an $8/hr employee's computer screen.
This report was posted on Ripoff Report on 09/18/2011 02:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/Suntrust-Bank/Saint-Joseph-Missouri-64503-0999/Suntrust-Bank-SST-Inc-Repossession-With-Proof-Of-Payment-Saint-Joseph-Missouri-778263. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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