• Report: #297158

Complaint Review: Suntrust Bank

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  • Submitted: Fri, January 04, 2008
  • Updated: Fri, February 06, 2009

  • Reported By:Tampa Florida
Suntrust Bank
Southwest Corner Of Gunn Highway And Anderson Road Tampa, Florida U.S.A.
  • Phone: 180-786-8787
  • Web:
  • Category: Banks

Suntrust Bank inappropriate calculation of fees, ripoff practices using fees, holding checks for no real reason Tampa Florida

*Consumer Comment: Banks Make Money Holding Deposits

*Consumer Suggestion: Banks don't hold deposits.

*Consumer Suggestion: Banks don't hold deposits.

*Consumer Suggestion: Banks don't hold deposits.

*Consumer Suggestion: Banks don't hold deposits.

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As may be ascertained from the following information, Suntrust charged fees to my account although my account was not overdrawn. Apparently, Suntrust "reserves the right" to put a hold on checks even though there is no real reason to hold the check. In this instance, Suntrust held $200.00 of a $500.00 deposit made with a bank card check. Why hold part of a transaction? Although the account was not overdrawn, Suntrust charged $105.00 in fees. When I learned that I was being assessed fees, I called the customer service department at Suntrust to find out the reason. The third person I spoke with finally gave me the reason for the hold on the deposit, it was "we reserve the right to". This is absurd. I have discontinued my business with Suntrust Bank.

Date Description Debit Credit Ending Balance

________________________________________

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12/19/2007 UAF PAID ITEMS PENALTY $70.00 $40.48

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12/18/2007 GUNN HIGHWAY $220.00 $110.48

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12/18/2007 UAF PAID ITEMS PENALTY $35.00 $330.48

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12/17/2007 STATE THEATRE $62.00 $365.48

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12/17/2007 TAMPA STADIUM $220.00 $427.48

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12/17/2007 ATM DEPOSIT $500.00 $647.48


Anon
Tampa, Florida
U.S.A.

This report was posted on Ripoff Report on 01/04/2008 08:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/Suntrust-Bank/Tampa-Florida/Suntrust-Bank-inappropriate-calculation-of-fees-ripoff-practices-using-fees-holding-chec-297158. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

Banks Make Money Holding Deposits

AUTHOR: Chip Head - (U.S.A.)

The current archaic rules about clearing are a holdover from 12th century when banks actually dealt with paper and had to wait days or weeks to find out if a check was good. For small amounts, most bankers would allow a good customer to trade on the funds because he 'knew' the customer would honor the debt if the check did not clear.
Now we have more customers and less honor so big banks are gouging everyone to generate fees because fees are more lucrative than interest spreads. As originally intended, banks made money by lending your money to others. They made their money on the 'spread' between what they had to pay you to leave it there and what they could charge someone else for borrowing it.
For some time now, electronic clearing has eliminated most of the waiting. Banks usually know within 24hrs whether a deposit is good. If they can hold it, they get to keep the interest. The banking industry has the biggest and best computer systems in the world but they would prefer their customers be uneducated dolts who still think it's 1920.
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#2 Consumer Suggestion

Banks don't hold deposits.

AUTHOR: Sabrosokiss - (U.S.A.)

Have you ever heard of the federal reserve? Or do you think you can take any peice of paper and write 100,000 dollars and expect to clear right there and then? Be realistic people. When you make a check deposit it doesnt clear instantly because theres a process that needs to take place.

For those of you that don't know, when you make a check deposit, that check has funds in another banking institution, Suntrust or any bank for that matter will accept the deposit and depending on the dollar amount or- if its a out of state checks, there are regulations that needs to be MET before the money clears the acount.

Once the check is sent to the federal reserve the other bank will release the funds to your account. Thats why theres Holds place on your account, and could take some time depending on the deposit being made. The term pending means its not available as of yet, please use common sense people.

Wachovia, Bank of America, SunTrust, credit unions you name it every bank has the same procedure. Also theres some literature provided to you when you open an account. When you sign the papers (called a signiture card) you AGREED to the terms and conditions of the contract, there for any actions that takes place is your responsability, and is not a breach of contract.
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#3 Consumer Suggestion

Banks don't hold deposits.

AUTHOR: Sabrosokiss - (U.S.A.)

Have you ever heard of the federal reserve? Or do you think you can take any peice of paper and write 100,000 dollars and expect to clear right there and then? Be realistic people. When you make a check deposit it doesnt clear instantly because theres a process that needs to take place.

For those of you that don't know, when you make a check deposit, that check has funds in another banking institution, Suntrust or any bank for that matter will accept the deposit and depending on the dollar amount or- if its a out of state checks, there are regulations that needs to be MET before the money clears the acount.

Once the check is sent to the federal reserve the other bank will release the funds to your account. Thats why theres Holds place on your account, and could take some time depending on the deposit being made. The term pending means its not available as of yet, please use common sense people.

Wachovia, Bank of America, SunTrust, credit unions you name it every bank has the same procedure. Also theres some literature provided to you when you open an account. When you sign the papers (called a signiture card) you AGREED to the terms and conditions of the contract, there for any actions that takes place is your responsability, and is not a breach of contract.
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#4 Consumer Suggestion

Banks don't hold deposits.

AUTHOR: Sabrosokiss - (U.S.A.)

Have you ever heard of the federal reserve? Or do you think you can take any peice of paper and write 100,000 dollars and expect to clear right there and then? Be realistic people. When you make a check deposit it doesnt clear instantly because theres a process that needs to take place.

For those of you that don't know, when you make a check deposit, that check has funds in another banking institution, Suntrust or any bank for that matter will accept the deposit and depending on the dollar amount or- if its a out of state checks, there are regulations that needs to be MET before the money clears the acount.

Once the check is sent to the federal reserve the other bank will release the funds to your account. Thats why theres Holds place on your account, and could take some time depending on the deposit being made. The term pending means its not available as of yet, please use common sense people.

Wachovia, Bank of America, SunTrust, credit unions you name it every bank has the same procedure. Also theres some literature provided to you when you open an account. When you sign the papers (called a signiture card) you AGREED to the terms and conditions of the contract, there for any actions that takes place is your responsability, and is not a breach of contract.
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#5 Consumer Suggestion

Banks don't hold deposits.

AUTHOR: Sabrosokiss - (U.S.A.)

Have you ever heard of the federal reserve? Or do you think you can take any peice of paper and write 100,000 dollars and expect to clear right there and then? Be realistic people. When you make a check deposit it doesnt clear instantly because theres a process that needs to take place.

For those of you that don't know, when you make a check deposit, that check has funds in another banking institution, Suntrust or any bank for that matter will accept the deposit and depending on the dollar amount or- if its a out of state checks, there are regulations that needs to be MET before the money clears the acount.

Once the check is sent to the federal reserve the other bank will release the funds to your account. Thats why theres Holds place on your account, and could take some time depending on the deposit being made. The term pending means its not available as of yet, please use common sense people.

Wachovia, Bank of America, SunTrust, credit unions you name it every bank has the same procedure. Also theres some literature provided to you when you open an account. When you sign the papers (called a signiture card) you AGREED to the terms and conditions of the contract, there for any actions that takes place is your responsability, and is not a breach of contract.
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