• Report: #669340

Complaint Review: Suntrust Merchant Services, LLC

  • Submitted: Wed, December 08, 2010
  • Updated: Thu, January 27, 2011

  • Reported By: Wanda — Danville Virginia United States of America
Suntrust Merchant Services, LLC
PO Box 6600 Hagerstown, Maryland United States of America

Suntrust Merchant Services, LLC Unauthorized ACH Transactions being put through on account after Customer Service Rep and Supervisor confirmed transactions would not come out until the end of the month. Suntrust presented the first Hagerstown Maryland

*Author of original report: Refund Given in Full amount

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On November 5, 2010 I received my monthly statement from Suntrust Merchant Services for my business, after reviewing the statement I noticed that no fees were due to come out for the month of November. 

I looked on page 5 of the statement and it stated "Financial charges and fees incurred but not funded during the statement periord.  See future statements for processing information." There was an amount due of $19.95 so I contacted Suntrust and asked the customer service rep to verify if the monies were due to be taken out by the 10th of November and he stated no that the money would not come out until the 30th of November. 

 I asked him to confirm with a supervisor to ensure that the money would not come out and he did and the supervisor said "tell her that she has nothing to worry about the monies will not be drafted until November 30th. 

 My account was already overdrawn due to my error that is way I wanted to make sure no monies were coming out, because it would be about the 10th before I would be able to but the amount that I owed in the account.  On November 10 Suntrust presented the transaction in the amount of $19.95 and my bank rejected it and charged me a NSF of $33.00. 

 I called Suntrust on November 15, 2010 and spoke with a Floor Supervisor name Bill and he stated that he did see the notes indicating the customer service rep and the supersivor stated that my account would not be drafted until the 30th of November. 

 Bill stated that he would send my inquiry to their Retention Department for further review, in the mean time my accout is hit again for $14.47 which is $5.48 less than the first transaction of $19.95.  I asked the customer service that I spoke with on 11-22-2010 what was the amount of $14.47, she stated I had a credit on my accoutn in the amount of $5.48 before the first transaction was put through, so I said to her that the transaction for $19.95 should not have been put through period.  Once again my bank charged me $33.00 after rejecting this transaction, also on the same day of the $14.47 transaction Suntrust presented a $50.00 ACH tranaction, because the transaction of $19.95 was rejected. 

 Once again on December 2, 2010 Suntrust presented a ACH transaction in the amount of $.06, yes six cent and once again my bank charged me an NSF of $33.00.  So far I have been hit with four NSF at $33.00 each and each day that my account is overdrawn the bank charges me $7.00.  I called my Account Rep Vicki and she has send my complaint to her supervisor and they were told by the Finance Department that they were not going to reverse any fees although their customer rep and supervisor assured me that my account would not be drafted into November 30th. 

I am filing a complaint with the Attorney Generals Office in the State of Maryland and the FTC.  By the way I was told by a Suntrust Floor Supervisor on yesterday that the account has been closed and from what I read on Ripoff Report a $500 termination fee is to follow and I was also told that more than likely their are other ACH transactions to follow.  I am requesting for every NSF and Overdraft fee be reimbursed due to the incorrect information I was given by Sunstrust Merchant Services Customer Service Rep and Supervisor. 


This report was posted on Ripoff Report on 12/08/2010 09:29 AM and is a permanent record located here: http://www.ripoffreport.com/r/Suntrust-Merchant-Services-LLC/Hagerstown-Maryland-21741/Suntrust-Merchant-Services-LLC-Unauthorized-ACH-Transactions-being-put-through-on-accoun-669340. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Refund Given in Full amount

AUTHOR: Wanda - (United States of America)

I just wanted to let you know that after faxing a copy of my post on ripoff.com and contacting the Attorney General's Office in the State of Maryland Suntrust refunded the NSF and Overdraft fees totaling $202.00. If was a hard fight but I won!

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