- Report: #1058857
Report - Rebuttal - Arbitrate
Complaint Review: Suntrust on Merrimon Ave, Asheville, NC
Suntrust on Merrimon Ave, Asheville, NCMerrimon Ave. Asheville, North Carolina USA
Suntrust on Merrimon Ave, Asheville, NC Humiliating! Asheville North Carolina
*Consumer Comment: It Was An OK Suggestion.....
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I just returned from a visit to my Suntrust bank branch here in Asheville on Merrimon Ave. The lady(?)in the big office up front was rude and condescending when I asked her about my account and the exuberent NSF charge. She told me that she works at the bank and if I were her she would have a hard time keeping up with my account. She suggested 1) to pay cash for everything 2) Go to a different bank and open up a account. Most of my transactions are debit due to online payments to various utility or out of city payments. It is neither convienent or practical to pay cash as she so whimsically suggested. She would not talk to me about the application of not paying the payment and not incurring a NSF charge,if there are no funds to cover it nor would talk to me about getting additional checks. If her nose were any higher she would have touched the ceiling. Customer Service was horrible and I felt humilitated and dejected after leaving her office and she brightly telling me on the way out, "To have a great day". I will be pulling my account from their bank. They forget they are to serve the public and that it is our money not theirs. I really hate banks but I thought maybe they were different but they are not. My sister in law is a Vice President of a large bank and I have had countless trust accounts at large banks, now that I am a single mom and making ends meet barely, I get stepped on like a ant. Very discouraged with humankind.
This report was posted on Ripoff Report on 06/13/2013 10:17 AM and is a permanent record located here: http://www.ripoffreport.com/r/Suntrust-on-Merrimon-Ave-Asheville-NC/Asheville-North-Carolina/Suntrust-on-Merrimon-Ave-Asheville-NC-Humiliating-Asheville-North-Carolina-1058857. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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