Sunvary Trading Company , sunvary.com Failure to Refund Cost of Defective Wedding Dress , Internet
My daughter ordered a wedding dress from Sunvary Trading Company.
They made the dress according to the measurement specifications we sent in.
The dress was sent to us in a timely fashion and communication about the
dress as it was being made was courteous and informative.
When the dress arrived, buttons began to fall off the back of it as we took it
out of the package. There were other numerous issues with this dress:
1. Buttons were out of line down the back covering the zipper.
2. Lace across the bottom of the dress was actually glued in place with fabric glue.
3. The lace on the top of the bodice did not line up on each shoulder.
4. Stitching on the bodice showed through the lace and all the threads were exposed.
The list above goes on to ten or eleven items. When we contacted the company about the
defective items, they were very apologetic and wanted pictures. We sent pictures.
Again they were very apologetic and assured a refund for the cost of the dress.
We sent the dress back, we paid the postage and duties which would not be refunded
but we figured if we got the money back for the dress itself, we would incur the shipping fees.
We received receipt that they had signed and received the dress. We were then instructed by the company to set up a Paypal account to receive the refund. We set up the paypal account since we did not have one. They have not refunded the cost of the dress. It has now been over two months since they have had the dress returned to them with no contact from them whatsoever.
This is a very fraudulent company. Do not purchase anything from them. They are evil predators.
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