- Report: #1091956
Report - Rebuttal - Arbitrate
Complaint Review: Super 8 Motel
Super 8 Motel7928 Dream Street Florence, Kentucky USA
Super 8 Motel Overcharged for a room Florence Kentucky
*Author of original report: Wow
*Consumer Comment: Clueless...
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My family and I decided to go on a trip to Kings Island on Saturday the 31st of August. We booked our reservation well in advance. They explained to me they will hold the amount for the rooms with a credit card, and we can pay cash when we checked, and we wouldn't be billed. Thinking to myself okay fair enough. The date we booked it for was the 31st of August which was on Saturday for 1 night. Proceeded to write down all of the information and the times to check in, etc. The day before we checked in they called my cell phone to confirm our reservation for the 31st of August of 2013. At this point the family was really excited about this trip. On the 30th of August in 2013, which was on Friday. My family and I stayed at the Days Inn East in Cincinnati, Ohio on Friday night to be closer to Kings Island. Before we went to Kings Island on the 31st of August in 2013, we went down to Super 8 motel to check in during the times we were supposed too. The motel went ahead and charged my credit card for the room, and my initial was this could have been an oversight, and I would give them time to correct the problem. When we checked in we paid cash, and we got a receipt for the rooms for 1 night. After we checked out, I kindly asked if they fix the problem with my credit card being charged, and the lady told me she will leave a note for the manager to take care of this. My reply was, "Thank you, I appreciate that". In the meantime, I kept an eye on my online account activity to see if they refunded the money that was overcharged back to my credit card. Because, I was told to give 5-7 business days to show up. The time had expired and nothing was done, so I called the Corporate office for Super 8 Motel, and they filled out a formal complaint for the motel manager to give me a call. That night the manager calls and I told him what happened, and keep in mind, I was on 3-way calling with a supervisor from the corporate office, and they said, "We see the problem you were charged because you were a no call no show for the 30th of August, which it was a misunderstanding on our end, because your reservation was for the 31st, and we will correct this immediately. Two weeks had passed so I decided to call my credit card customer service to dispute the charges. The credit card disputed it and the motel told the credit card dispute department that I was a no call no show for the 30th of August in 2013. I called a local attorney to take legal action, and that law firm wouldn't take the case, and they wouldn't go into detail. Keep in mind, I have the billing statement where I was overcharged, and I got the receipt from the motel when we paid with cash when we arrived. Until this day, I haven't been refunded and this is the 14th day of October in the year of 2013, I haven't received my refund for being overcharged. If there's an attorney out there that would take this case, I will supply all of the information that he/she may need to file a class action lawsuit with the Super 8 Motel.
This report was posted on Ripoff Report on 10/14/2013 05:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/Super-8-Motel-/Florence-Kentucky-41042/Super-8-Motel-Overcharged-for-a-room-Florence-Kentucky-1091956. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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